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features
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support

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Description

IBM Trusteer offers solutions to recognize customers and guard against harmful users across various platforms. This service aids organizations in identifying fraudulent activities, verifying user identities, and building trust throughout the omnichannel customer experience. Utilizing advanced cloud intelligence powered by artificial intelligence and proprietary machine learning techniques, Trusteer takes a comprehensive approach to distinguish both new and existing customers, enhancing their overall experience. Over 500 prominent organizations depend on Trusteer to protect their customers' digital experiences and drive business expansion. It enables the transparent detection of unauthorized access and activities, fostering actionable insights across different departments through real-time evaluations. Additionally, Trusteer helps in assessing risks, minimizing operational expenses, and boosting both efficiency and security. By employing behavioral biometrics alongside AI and machine learning, organizations can effectively thwart account takeover attempts and cultivate a strong sense of digital identity trust. In a rapidly evolving digital landscape, Trusteer remains a pivotal ally for businesses aiming to stay ahead of cybersecurity threats.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Advertising Cloud Yes 
Amazon Connect No 
Amazon Web Services (AWS) No 
F5 Distributed Cloud Bot Defense Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
Google Chrome Yes 
IBM Cloud Yes 
IBM Verify Trust Yes 
InteractionSync No 
Safari Yes 
ThreatMetrix Yes 
Verizon Cloud No 

Integrations

Adobe Advertising Cloud No 
Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
F5 Distributed Cloud Bot Defense No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
Google Chrome No 
IBM Cloud No 
IBM Verify Trust No 
InteractionSync Yes 
Safari No 
ThreatMetrix No 
Verizon Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/trusteer

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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