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Description
IBM Trusteer offers solutions to recognize customers and guard against harmful users across various platforms. This service aids organizations in identifying fraudulent activities, verifying user identities, and building trust throughout the omnichannel customer experience. Utilizing advanced cloud intelligence powered by artificial intelligence and proprietary machine learning techniques, Trusteer takes a comprehensive approach to distinguish both new and existing customers, enhancing their overall experience. Over 500 prominent organizations depend on Trusteer to protect their customers' digital experiences and drive business expansion. It enables the transparent detection of unauthorized access and activities, fostering actionable insights across different departments through real-time evaluations. Additionally, Trusteer helps in assessing risks, minimizing operational expenses, and boosting both efficiency and security. By employing behavioral biometrics alongside AI and machine learning, organizations can effectively thwart account takeover attempts and cultivate a strong sense of digital identity trust. In a rapidly evolving digital landscape, Trusteer remains a pivotal ally for businesses aiming to stay ahead of cybersecurity threats.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
API Access
Has API
Integrations
Adobe Advertising Cloud
Amazon Connect
Amazon Web Services (AWS)
F5 Distributed Cloud Bot Defense
Genesys Cloud CX
GigaSECURE
Gigamon
Google Chrome
IBM Cloud
IBM Verify Trust
Integrations
Adobe Advertising Cloud
Amazon Connect
Amazon Web Services (AWS)
F5 Distributed Cloud Bot Defense
Genesys Cloud CX
GigaSECURE
Gigamon
Google Chrome
IBM Cloud
IBM Verify Trust
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/trusteer
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/