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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The IBM® Z® Service Management Suite provides a centralized control point for managing various system elements effectively. It incorporates a range of AIOps features that are essential for overseeing both hardware and software resources within an IBM Systems environment. By utilizing policy-driven automation, organizations can achieve operational excellence, enhancing the uptime of IBM Z systems and IBM Parallel Sysplex® clusters while aligning with critical IT operational goals. Additionally, IBM Z OMEGAMON® facilitates comprehensive monitoring and observability, ensuring the Z platform's health through established best practices and expert guidance accessible via a unified service management interface. Watson AIOps enhances this by correlating monitoring events and leveraging analytics to assess the ramifications of IBM Z events in a hybrid cloud landscape. Furthermore, organizations can analyze IBM OMEGAMON metrics alongside leading AI platforms to gain deeper insights and improve anomaly detection capabilities, ultimately driving more efficient IT operations. This suite empowers businesses to stay ahead of potential issues and ensures optimal performance across their IBM systems.

Description

A centralized approach driven by AI and machine learning is designed to handle vast quantities of IT-related data sourced from various platforms. This approach enhances the responsiveness of multiple teams to outages and performance issues while ensuring seamless interaction with IT service management technologies. By employing AIOps, organizations can effectively address daily IT operational challenges on a large scale, utilizing a range of advanced techniques such as machine learning, network science, combinatorial optimization, and additional computational methods. AIOps equips enterprises to manage an extensive array of IT management tasks, which includes intelligent alerting, correlating alerts, escalating alerts, automating remediation, investigating root causes, and optimizing capacity. Implementing a structured framework enables the proactive refinement of processes, resources, personnel, information, and communication channels. Continuous oversight and optimization of operations are essential, allowing for 24/7 management of IT functions. Additionally, establishing effective processes helps minimize the disruptive noise that often accompanies incident occurrences, ultimately leading to a more streamlined IT environment. This comprehensive strategy can significantly enhance overall operational efficiency and reliability.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IBM Z Yes 
Infraon Infinity No 
JSON No 

Integrations

IBM Z No 
Infraon Infinity Yes 
JSON Yes 

Pricing Details

Contact IBM for pricing details.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com

Vendor Details

Company Name

Infraon

Founded

2021

Country

United States

Website

infraon.io/infraon-aiops.html

Product Features

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

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