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Description

The primary obstacle in expanding AI-driven decision-making lies in the underutilization of data. IBM Cloud Pak® for Data provides a cohesive platform that integrates a data fabric, enabling seamless connection and access to isolated data, whether it resides on-premises or in various cloud environments, without necessitating data relocation. It streamlines data accessibility by automatically identifying and organizing data to present actionable knowledge assets to users, while simultaneously implementing automated policy enforcement to ensure secure usage. To further enhance the speed of insights, this platform incorporates a modern cloud data warehouse that works in harmony with existing systems. It universally enforces data privacy and usage policies across all datasets, ensuring compliance is maintained. By leveraging a high-performance cloud data warehouse, organizations can obtain insights more rapidly. Additionally, the platform empowers data scientists, developers, and analysts with a comprehensive interface to construct, deploy, and manage reliable AI models across any cloud infrastructure. Moreover, enhance your analytics capabilities with Netezza, a robust data warehouse designed for high performance and efficiency. This comprehensive approach not only accelerates decision-making but also fosters innovation across various sectors.

Description

Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datamatics Trade Finance Yes 
Freshdesk No 
IBM Control Desk Yes 
IBM Db2 Big SQL Yes 
IBM Db2 Event Store Yes 
IBM InfoSphere Information Governance Catalog Yes 
IBM Netezza Performance Server Yes 
IBM Storage Software Suite Yes 
IBM WebSphere Commerce Yes 
SAP Business One No 
SAP Store No 
Salesforce No 
Zendesk No 

Integrations

Datamatics Trade Finance No 
Freshdesk Yes 
IBM Control Desk No 
IBM Db2 Big SQL No 
IBM Db2 Event Store No 
IBM InfoSphere Information Governance Catalog No 
IBM Netezza Performance Server No 
IBM Storage Software Suite No 
IBM WebSphere Commerce No 
SAP Business One Yes 
SAP Store Yes 
Salesforce Yes 
Zendesk Yes 

Pricing Details

$699 per month
Free Trial No 
Free Version No 

Pricing Details

$495 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/cloud-pak-for-data

Vendor Details

Company Name

Warwick Analytics

Founded

2011

Country

United Kingdom

Website

www.warwickanalytics.com

Product Features

Big Data

Collaboration No 
Data Blends No 
Data Cleansing No 
Data Mining No 
Data Visualization No 
Data Warehousing No 
High Volume Processing No 
No-Code Sandbox No 
Predictive Analytics No 
Templates No 

Data Fabric

Data Access Management No 
Data Analytics No 
Data Collaboration No 
Data Lineage Tools No 
Data Networking / Connecting No 
Metadata Functionality No 
No Data Redundancy No 
Persistent Data Management No 

Data Science

Access Control No 
Advanced Modeling No 
Audit Logs No 
Data Discovery No 
Data Ingestion No 
Data Preparation No 
Data Visualization No 
Model Deployment No 
Reports No 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Product Features

Machine Learning

Deep Learning Yes 
ML Algorithm Library Yes 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling Yes 
Statistical / Mathematical Tools No 
Templates Yes 
Visualization Yes 

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking No 
Data Blending No 
Data Mining Yes 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis Yes 

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging Yes 
Taxonomy Classification No 
Text Analysis Yes 
Topic Clustering Yes 

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