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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The IBM Cloud Direct Link solution facilitates a smooth integration between your local infrastructure and cloud resources. By offering high speed and dependable connections, IBM Cloud Direct Link allows organizations to effectively expand their data center networks while maintaining consistent, high-throughput connectivity that bypasses the public internet entirely. This solution empowers users to enhance capacity at their existing on-premises data centers by leveraging IBM Cloud Direct Link. With IBM Cloud Direct Link Dedicated, establishing a direct fiber connection within an IBM Cloud network point of presence (PoP) becomes straightforward and efficient. These low-latency, highly reliable connections ensure that data transfers between your on-premises facilities and IBM Cloud virtual private cloud networks are both secure and efficient. As traffic remains insulated from the public internet, disruptions and connectivity issues are significantly minimized. Furthermore, with bandwidth options ranging from 50 Mbps to 10 Gbps, you can select the optimal capacity that suits your organization's specific needs. This flexibility allows businesses to adapt to evolving demands while ensuring robust performance.

Description

Cloud-based call center software is designed to resolve the challenges faced by traditional on-premise systems. Our solution enables businesses to operate their call centers from anywhere while safeguarding their data against potential security breaches. Sip2Dial’s innovative cloud call center software equips agents with essential tools and relevant information. Featuring a user-friendly interface, our platform seamlessly integrates customer interactions from multiple channels and allocates them to the appropriate agents. A standout feature of our software is its ability to minimize hold times by offering customers the option to receive a callback when their turn arrives, enhancing their experience. This approach not only increases visibility and transparency but also simplifies operations significantly. At Sip2Dial, we prioritize understanding the unique needs of our clients, dedicating time to customize deployments that cater specifically to various contact center requirements. By conducting thorough data collection and analytics, we aim to enhance operational efficiency, optimize resource utilization, and foster improved business results. Ultimately, our commitment is to empower businesses with the tools they need for effective communication and customer satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Catalyst No 
CloudLink Yes 
CyrusOne Yes 
EZ Doc Filer No 
Equinix Yes 
IBM Cloud Satellite Yes 
Lumen Cloud Connect Yes 
Tata Communications Yes 
Telia CDN Yes 
VMware Cloud Yes 
Verizon Cloud Yes 
Zenlayer Yes 

Integrations

Catalyst Yes 
CloudLink No 
CyrusOne No 
EZ Doc Filer Yes 
Equinix No 
IBM Cloud Satellite No 
Lumen Cloud Connect No 
Tata Communications No 
Telia CDN No 
VMware Cloud No 
Verizon Cloud No 
Zenlayer No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19.95 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/cloud/direct-link

Vendor Details

Company Name

Sip2Dial

Founded

2015

Country

United States

Website

sip2dial.com

Product Features

VPS Hosting

Access Control / Permissions No 
FTP No 
Managed VPS No 
Multi-Server Management No 
One-Click Apps No 
Root Access No 
SSD Storage No 
Unmanaged VPS No 
Upload Custom ISO No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Alternatives