Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The IBM Cloud Direct Link solution facilitates a smooth integration between your local infrastructure and cloud resources. By offering high speed and dependable connections, IBM Cloud Direct Link allows organizations to effectively expand their data center networks while maintaining consistent, high-throughput connectivity that bypasses the public internet entirely. This solution empowers users to enhance capacity at their existing on-premises data centers by leveraging IBM Cloud Direct Link. With IBM Cloud Direct Link Dedicated, establishing a direct fiber connection within an IBM Cloud network point of presence (PoP) becomes straightforward and efficient. These low-latency, highly reliable connections ensure that data transfers between your on-premises facilities and IBM Cloud virtual private cloud networks are both secure and efficient. As traffic remains insulated from the public internet, disruptions and connectivity issues are significantly minimized. Furthermore, with bandwidth options ranging from 50 Mbps to 10 Gbps, you can select the optimal capacity that suits your organization's specific needs. This flexibility allows businesses to adapt to evolving demands while ensuring robust performance.
Description
Cloud-based call center software is designed to resolve the challenges faced by traditional on-premise systems. Our solution enables businesses to operate their call centers from anywhere while safeguarding their data against potential security breaches. Sip2Dial’s innovative cloud call center software equips agents with essential tools and relevant information. Featuring a user-friendly interface, our platform seamlessly integrates customer interactions from multiple channels and allocates them to the appropriate agents. A standout feature of our software is its ability to minimize hold times by offering customers the option to receive a callback when their turn arrives, enhancing their experience. This approach not only increases visibility and transparency but also simplifies operations significantly. At Sip2Dial, we prioritize understanding the unique needs of our clients, dedicating time to customize deployments that cater specifically to various contact center requirements. By conducting thorough data collection and analytics, we aim to enhance operational efficiency, optimize resource utilization, and foster improved business results. Ultimately, our commitment is to empower businesses with the tools they need for effective communication and customer satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Catalyst
No
CloudLink
Yes
CyrusOne
Yes
EZ Doc Filer
No
Equinix
Yes
IBM Cloud Satellite
Yes
Lumen Cloud Connect
Yes
Tata Communications
Yes
Telia CDN
Yes
VMware Cloud
Yes
Integrations
Catalyst
Yes
CloudLink
No
CyrusOne
No
EZ Doc Filer
Yes
Equinix
No
IBM Cloud Satellite
No
Lumen Cloud Connect
No
Tata Communications
No
Telia CDN
No
VMware Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19.95 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/cloud/direct-link
Vendor Details
Company Name
Sip2Dial
Founded
2015
Country
United States
Website
sip2dial.com
Product Features
VPS Hosting
Access Control / Permissions
No
FTP
No
Managed VPS
No
Multi-Server Management
No
One-Click Apps
No
Root Access
No
SSD Storage
No
Unmanaged VPS
No
Upload Custom ISO
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No