Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We are dedicated to delivering top-notch service and essential support to enable our clients to function at peak performance and maintain a competitive edge in their industry. Should you have any inquiries, please feel free to reach out to us. I-CONN is designed to meet the changing demands of modern Telecom Service Providers. Our all-encompassing and integrated solution, equipped with advanced features and functionalities, addresses the intricate billing landscape effectively. The I-CONN™ system represents a cutting-edge approach, built on the most recent advancements in software technology and user interfaces to ensure swift implementation for our users. Unlike traditional setups that require specific local installations, it operates seamlessly through standard web browsers such as Internet Explorer, Firefox, and Google Chrome, providing the convenience of a desktop application without the associated limitations. This flexibility allows businesses to adapt quickly to new challenges and opportunities in the marketplace.
Description
Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Collate
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$325 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Telesoft Consulting
Founded
1996
Country
Austria
Website
www.telesoft-consulting.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/
Product Features
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
Yes
Contract Management
Yes
Customer Accounts
No
Customizable Billing
Yes
Flexible Rate Tables
Yes
Internet
Yes
Order Management
Yes
Post-Paid Systems
Yes
Pre-Paid Systems
Yes
Provisioning
Yes
Rating
Yes
Self Service Portal
Yes
Service Order System
Yes
VoIP
Yes