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Description

Organizations are reviewing their communication strategies in light of digital transformation and a renewed focus upon customer experience. There is no time for manual data assembly, overcrowded templates libraries, or clogged print streams. Information must be delivered to your customers exactly when they need it, in whatever format they prefer. Hyland's flagship product for customer communication management, Content Composer allows you to create automated, rule-based correspondence and maintain the personalization, interactivity, and personalization that are essential for a great customer experience. Customers expect more from insurance companies as technology evolves rapidly. Insurers expect to be able to communicate with their customers via the channels they prefer.

Description

With 97% of your clientele owning a smartphone, you have a remarkable chance to connect with them through a device they consistently carry. Our team is dedicated to assisting you in unlocking the full potential of mobile messaging. In today’s landscape, ethical debt collection is crucial; businesses must secure payments while recognizing that many customers face challenges and require personalized support. Our award-winning Mobile Collections platform enables you to find the perfect balance between these needs. By adopting a mobile-first customer notification strategy, you can minimize the costs associated with missed appointments, enhance customer loyalty, and reduce service expenses. The options available range from straightforward yet impactful SMS to interactive two-way communications. Customers prefer to interact with brands through their favored platforms, such as WhatsApp, SMS, and RCS, while brands desire a streamlined way to handle all customer interactions. Our comprehensive omnichannel chat platform is designed to facilitate this process efficiently and effectively. By integrating these tools, you can transform customer engagement and improve your overall service delivery.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Arlo Training Management Software No 
BlueIrisIQ Yes 
GoldMine CRM No 
Microsoft Outlook No 
Peppermint CX365 No 
PetLinx No 
SEGMENTAIL No 
Saris Yes 
Totality No 
WhatsApp No 
Wufoo No 
Zapier No 
Zendesk No 

Integrations

Arlo Training Management Software Yes 
BlueIrisIQ No 
GoldMine CRM Yes 
Microsoft Outlook Yes 
Peppermint CX365 Yes 
PetLinx Yes 
SEGMENTAIL Yes 
Saris No 
Totality Yes 
WhatsApp Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$92 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Hyland

Founded

1991

Country

United States

Website

www.hyland.com/en/solutions/products/content-composer

Vendor Details

Company Name

esendex

Founded

2001

Country

United Kingdom

Website

www.esendex.co.uk

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Document Generation

Batch Processing No 
Collaboration No 
Digital Signature No 
Interaction Tracking No 
Multiple Output Formats No 
Templates No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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