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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Organizations are reviewing their communication strategies in light of digital transformation and a renewed focus upon customer experience. There is no time for manual data assembly, overcrowded templates libraries, or clogged print streams. Information must be delivered to your customers exactly when they need it, in whatever format they prefer. Hyland's flagship product for customer communication management, Content Composer allows you to create automated, rule-based correspondence and maintain the personalization, interactivity, and personalization that are essential for a great customer experience. Customers expect more from insurance companies as technology evolves rapidly. Insurers expect to be able to communicate with their customers via the channels they prefer.

Description

Increase efficiency, compliance, personalization, and personalization of all regulated customer communications. Messagepoint is unique in its ability to manage complex content in regulated, personalized communications. Our customers respond quicker, have greater empathy, and enjoy consistent customer service across all channels. All this while maintaining compliance and accuracy. Non-technical business users can take control of customer communications. Automate the creation and updating Medicare communications. Intelligent control of your content allows you to deliver compliant, personalized and optimized customer communications via any channel.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BlueIrisIQ Yes 
Clickatell No 
OpenText Exstream No 
Quadient Inspire No 
Salesforce Agentforce Marketing No 
Saris Yes 
Sefas No 
SendGrid No 
Twilio No 

Integrations

BlueIrisIQ No 
Clickatell Yes 
OpenText Exstream Yes 
Quadient Inspire Yes 
Salesforce Agentforce Marketing Yes 
Saris No 
Sefas Yes 
SendGrid Yes 
Twilio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hyland

Founded

1991

Country

United States

Website

www.hyland.com/en/solutions/products/content-composer

Vendor Details

Company Name

Messagepoint

Founded

1998

Country

Canada

Website

www.messagepoint.com

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Document Generation

Batch Processing No 
Collaboration No 
Digital Signature No 
Interaction Tracking No 
Multiple Output Formats No 
Templates No 

Product Features

Customer Communications Management

Batch Communications Yes 
Chat / Messaging No 
Content Management Yes 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management Yes 
Template Management Yes 
Video Content No 

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