Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Enhance customer satisfaction around the clock with Livechat-powered chatbots that elevate your lead generation efforts. Interact seamlessly with users on various platforms like your website, Facebook, Whatsapp, SMS, and beyond. Easily create customized chatbots using user-friendly spreadsheets, eliminating the need for programming skills. You can personalize an existing chatbot template to suit your needs and communicate with visitors or phone leads through Slack or Mattermost without requiring additional software installations, enabling team collaboration. Hybrid.Chat’s smart bots empower you to deliver extensive customer support, from automating demo bookings to effectively promoting your products and addressing frequently asked questions. This all-in-one solution allows customers to submit receipts and upload important documents, such as resumes, enhancing the user experience. With Hybrid.Chat, you can effortlessly engage users whether they are on your website, Whatsapp, SMS, Facebook Messenger, or landing pages. Additionally, an unlimited number of agents can interact with clients through Slack or Mattermost, ensuring comprehensive support for your customer base. This innovative approach not only streamlines communication but also boosts overall efficiency in handling customer inquiries.
Description
Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Google Analytics
No
LinkedIn
No
NetSuite
No
Parsey
No
Salesforce Agentforce Service
No
WordPress
No
X (Twitter)
No
Zendesk
No
Integrations
Facebook
Yes
Google Analytics
Yes
LinkedIn
Yes
NetSuite
Yes
Parsey
Yes
Salesforce Agentforce Service
Yes
WordPress
Yes
X (Twitter)
Yes
Zendesk
Yes
Pricing Details
$29 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$19.95 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Smarter.codes
Founded
2018
Country
India
Website
hybrid.chat
Vendor Details
Company Name
Velaro
Founded
2000
Country
United States
Website
www.velaro.com
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes