Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Hy3 preview represents Tencent Hy's most advanced model in the Hy series to date, featuring a substantial 295 billion parameters in a Mixture-of-Experts structure, with 21 billion parameters activated and an impressive 3.8 billion parameters dedicated to the MTP layer, all while accommodating a context window of up to 256,000 tokens. This groundbreaking model is the first to harness Tencent Hy's newly revamped infrastructure, aimed at enhancing practical applications in areas such as complex reasoning, following instructions, learning from context, coding tasks, and overall inference capabilities. By seamlessly integrating both rapid and thorough cognitive processing, it provides straightforward answers for simpler inquiries while facilitating in-depth analysis for intricate math, programming, and reasoning challenges. The model is crafted to exhibit comprehensive skills in understanding long contexts, adhering to instructions, employing tools, and executing agent workflows, with assessments conducted not only against conventional benchmarks but also within real-world business and development contexts. Furthermore, its design ensures adaptability to a wide range of scenarios, thereby broadening its usability in diverse applications.
Description
Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
NVIDIA Nemotron
No
Salesforce
No
Salesforce Agentforce
No
Tencent Hy
Yes
Integrations
NVIDIA Nemotron
Yes
Salesforce
Yes
Salesforce Agentforce
Yes
Tencent Hy
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Tencent
Founded
1998
Country
China
Website
hy.tencent.com/research/hy3-preview
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/koa/