Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

HxGN OnCall Records provides a comprehensive Records Management System (RMS) that facilitates swift data input and offers real-time notifications, along with instant search and retrieval features and extensive reporting options. This cloud-based RMS is designed to support every aspect of law enforcement operations and administrative tasks. As a flexible and scalable solution, HxGN OnCall Records empowers agencies to efficiently collect and utilize information, thereby minimizing officer paperwork, enhancing investigations, streamlining administrative processes, and effectively managing resources to bolster community safety. By reducing manual and redundant tasks, law enforcement officers can devote more time to community engagement rather than report writing at the station. The system boasts a full suite of law enforcement functionalities, encompassing field and office reporting, data management, investigations, property and custody oversight, as well as analytical tools. Additionally, it accommodates both single and multi-agency applications, allowing for easy customization through configuration and featuring built-in interfacing capabilities for improved integration. Such comprehensive features make HxGN OnCall Records an invaluable tool for modern law enforcement agencies striving for efficiency and effectiveness.

Description

I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Hexagon AB

Country

Sweden

Website

hexagon.com/products/hxgn-oncall-records

Vendor Details

Company Name

01 Communique

Website

www.01com.com/imoncall-remote-help-desk/

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Alternatives

In-Synch RMS Reviews

In-Synch RMS

In-Synch Systems

Alternatives

KnowledgeBase Reviews

KnowledgeBase

LiveChat Software
LiveChat Reviews

LiveChat

LiveChat Software
CrimeStar RMS Reviews

CrimeStar RMS

Crimestar
EIS/RMS-2 Reviews

EIS/RMS-2

Executive Information Services