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features
design
support

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Description

HxGN EAM, previously known as Infor EAM, is a premier SaaS-based asset management platform developed by Hexagon, designed to facilitate asset tracking, enhance maintenance processes, and empower businesses across various sectors to achieve optimal operational performance. The inclusion of native mobile applications greatly enhances the efficiency of field operations, allowing teams to dedicate their efforts to more strategic projects. Since the adoption of Infor EAM over 15 years ago, First Transit has consistently managed to lower its parts expenses by an average of 3-4% annually. The organization is actively pursuing a transition towards a paperless system by migrating its extensive engineering and maintenance functions to the Infor EAM Mobile platform. By utilizing HxGN EAM, users gain access to a comprehensive suite of tools essential for addressing critical asset performance issues. Leveraging its cloud-native architecture, the platform boasts a robust asset data framework, device-independent work orders enriched with barcoding capabilities, and integration with GIS (Geographic Information Systems) or BIM (Building Information Modeling), all of which contribute significantly to improving operational workflows. The adaptability and features of HxGN EAM make it a vital resource for organizations striving to enhance their asset management strategies.

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infor LX Yes 
3CAD No 
ADP Mobile Solutions No 
ADP Workforce Now On the Go No 
Canary Digital Tipping No 
Canopy No 
Logistics Vision Suite No 
OneStock No 
Planergy Yes 
R Systems No 
RFID4U No 
Smart Demand Planner No 
Sockeye Yes 
Sugar Market No 
Syniti Knowledge Platform No 
TCS MasterCraft DataPlus No 
TimeLinx No 
e-PlanREVIEW No 
extrakt.AI No 
nava Ai No 

Integrations

Infor LX Yes 
3CAD Yes 
ADP Mobile Solutions Yes 
ADP Workforce Now On the Go Yes 
Canary Digital Tipping Yes 
Canopy Yes 
Logistics Vision Suite Yes 
OneStock Yes 
Planergy No 
R Systems Yes 
RFID4U Yes 
Smart Demand Planner Yes 
Sockeye No 
Sugar Market Yes 
Syniti Knowledge Platform Yes 
TCS MasterCraft DataPlus Yes 
TimeLinx Yes 
e-PlanREVIEW Yes 
extrakt.AI Yes 
nava Ai Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hexagon AB

Founded

1992

Country

Sweden

Website

eam.hexagon.com/products

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Product Features

CMMS

Asset Tracking No 
Calibration Management No 
Inventory Control No 
Key & Lock Management No 
Mobile Access No 
Preventive Maintenance No 
Purchasing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

EAM

CMMS No 
Energy Management No 
Equipment Management No 
Facility Management No 
IT Asset Management No 
Inventory Management No 
Maintenance Management No 
Parts Management No 
Preventive Maintenance Scheduling No 
Software License Management No 
Warranty Management No 
Work Order Management No 

Fixed Asset Management

Asset Budgeting No 
Asset Lifecycle Management No 
Audit Trail No 
Barcoding / RFID No 
Depreciation Management No 
Disposal Management No 
Document Management No 
Inventory Tracking No 
Tax Management No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

Maintenance Management

Asset Tracking No 
Billing & Invoicing No 
Calibration Management No 
Dispatch Management No 
Inventory Control No 
Inventory Management Yes 
Key & Lock Management No 
Mobile Access No 
Planning Calendar No 
Predictive Maintenance Yes 
Preventive Maintenance No 
Purchasing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Work Order

Contract Management No 
Customer Database No 
Dispatch Management No 
Inventory Control Yes 
Job Management No 
Preventive Maintenance No 
Quotes / Estimates No 
Recurring Appointments No 
Routing No 
Scheduling No 
Task Management No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

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