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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

Description

Scorable is an innovative platform utilizing AI for evaluation and monitoring, specifically crafted to assist developers in assessing, regulating, and enhancing the performance of applications developed with large language models. The platform empowers teams to construct personalized automated evaluators, often termed AI "judges," which evaluate the responses of AI systems to users and determine if the outputs align with established quality metrics such as accuracy, relevance, helpfulness, tone, and adherence to policies. Developers can articulate their measurement objectives in straightforward language, and Scorable then creates a customized evaluation framework that tests AI outputs against specific contextual criteria, moving beyond standard benchmarks. These evaluators can be seamlessly integrated into the application's code, enabling continuous oversight of AI systems, including chatbots, retrieval-augmented generation (RAG) systems, or autonomous agents, even while they are functioning in live production settings. This capability ensures that developers maintain high standards for AI performance over time and can swiftly adapt to evolving requirements.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Model Context Protocol (MCP) No 
Okta No 
Python No 
Slack No 
TypeScript No 

Integrations

Model Context Protocol (MCP) Yes 
Okta Yes 
Python Yes 
Slack Yes 
TypeScript Yes 

Pricing Details

$200 per user, per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$19 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Vendor Details

Company Name

Scorable

Country

Finland

Website

scorable.ai/

Product Features

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management No 
Supplier Quality Control Yes 
Training Management No 

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