Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.
Description
Scorable is an innovative platform utilizing AI for evaluation and monitoring, specifically crafted to assist developers in assessing, regulating, and enhancing the performance of applications developed with large language models. The platform empowers teams to construct personalized automated evaluators, often termed AI "judges," which evaluate the responses of AI systems to users and determine if the outputs align with established quality metrics such as accuracy, relevance, helpfulness, tone, and adherence to policies. Developers can articulate their measurement objectives in straightforward language, and Scorable then creates a customized evaluation framework that tests AI outputs against specific contextual criteria, moving beyond standard benchmarks. These evaluators can be seamlessly integrated into the application's code, enabling continuous oversight of AI systems, including chatbots, retrieval-augmented generation (RAG) systems, or autonomous agents, even while they are functioning in live production settings. This capability ensures that developers maintain high standards for AI performance over time and can swiftly adapt to evolving requirements.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Model Context Protocol (MCP)
No
Okta
No
Python
No
Slack
No
TypeScript
No
Integrations
Model Context Protocol (MCP)
Yes
Okta
Yes
Python
Yes
Slack
Yes
TypeScript
Yes
Pricing Details
$200 per user, per year
Free Trial
Yes
Free Version
Yes
Pricing Details
$19 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hubicus
Founded
2007
Country
France
Website
www.hubicus.com
Vendor Details
Company Name
Scorable
Country
Finland
Website
scorable.ai/
Product Features
Quality Management
Audit Management
Yes
Complaint Management
Yes
Compliance Management
No
Corrective and Preventive Actions (CAPA)
No
Defect Tracking
No
Document Control
No
Equipment Management
No
ISO Standards Management
Yes
Maintenance Management
No
Risk Management
No
Supplier Quality Control
Yes
Training Management
No