Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.
Description
QwizPRO revolutionizes quality management for compliance with ISO 9001 and AS9100, making audits effortless and efficient. By utilizing its intuitive automation, the platform reduces errors, conserves time, and enhances the compliance journey. In the fiercely competitive landscape of modern business, QwizPRO is crucial for achieving quality excellence without complications. It enables consistent monitoring and assessment of suppliers, ensuring they meet your rigorous quality standards. Featuring real-time analytics and customizable reporting options, the software provides insightful visibility into supplier performance, showcasing strengths while pinpointing potential vulnerabilities. Equip your team with tailored QMS training that progresses from a basic grasp of industry standards to a comprehensive understanding of intricate procedures. QwizPRO facilitates automatic training deployment, tracks learning advancements, and uncovers areas needing improvement. Additionally, the software ensures immediate access to essential documents necessary for daily operations, further optimizing productivity and efficiency. With such capabilities, QwizPRO stands out as an indispensable tool for organizations striving for continuous quality enhancement.
API Access
Has API
No
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
$200 per user, per year
Free Trial
Yes
Free Version
Yes
Pricing Details
$199 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Hubicus
Founded
2007
Country
France
Website
www.hubicus.com
Vendor Details
Company Name
Telonic IQ
Country
United States
Website
teloniciq.com/qwizpro
Product Features
Quality Management
Audit Management
Yes
Complaint Management
Yes
Compliance Management
No
Corrective and Preventive Actions (CAPA)
No
Defect Tracking
No
Document Control
No
Equipment Management
No
ISO Standards Management
Yes
Maintenance Management
No
Risk Management
No
Supplier Quality Control
Yes
Training Management
No
Product Features
Quality Management
Audit Management
No
Complaint Management
No
Compliance Management
No
Corrective and Preventive Actions (CAPA)
No
Defect Tracking
No
Document Control
No
Equipment Management
No
ISO Standards Management
No
Maintenance Management
No
Risk Management
No
Supplier Quality Control
No
Training Management
No