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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

Description

Quality Management Software is here to help you tackle the hurdles of maintaining quality within your organization, providing a user-friendly solution that is highly rated. With over 45,000 professionals already streamlining their management practices, you can easily reach out for assistance regarding Qualiex through our Online Chat feature. This allows you to connect in real-time with ISO 9001 Lead Auditors during business hours, ensuring your inquiries are addressed quickly and conveniently, in addition to the support available via email and phone. Say goodbye to the confusion of handling non-conformities with Forlogic Tracker, which will help you eliminate spreadsheets, automate email notifications, centralize your data, and enhance your non-compliance management. By focusing on the primary causes of non-conformities, you can significantly improve your efficiency. Reflecting on the evolution of Quality over the years, it’s clear that we have transitioned from the Inspection era to Statistical Control, and then to Total Quality Management, each phase marking a significant shift in our approach. As we continue to innovate, the commitment to quality remains a cornerstone of successful management practices.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$200 per user, per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$1500 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Vendor Details

Company Name

ForLogic

Founded

2004

Country

Brazil

Website

forlogic.net

Product Features

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management No 
Supplier Quality Control Yes 
Training Management No 

Product Features

Quality Management

Audit Management Yes 
Complaint Management No 
Compliance Management Yes 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking No 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management Yes 
Supplier Quality Control Yes 
Training Management No 

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