Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.
Description
Quality Management Software is here to help you tackle the hurdles of maintaining quality within your organization, providing a user-friendly solution that is highly rated. With over 45,000 professionals already streamlining their management practices, you can easily reach out for assistance regarding Qualiex through our Online Chat feature. This allows you to connect in real-time with ISO 9001 Lead Auditors during business hours, ensuring your inquiries are addressed quickly and conveniently, in addition to the support available via email and phone. Say goodbye to the confusion of handling non-conformities with Forlogic Tracker, which will help you eliminate spreadsheets, automate email notifications, centralize your data, and enhance your non-compliance management. By focusing on the primary causes of non-conformities, you can significantly improve your efficiency. Reflecting on the evolution of Quality over the years, it’s clear that we have transitioned from the Inspection era to Statistical Control, and then to Total Quality Management, each phase marking a significant shift in our approach. As we continue to innovate, the commitment to quality remains a cornerstone of successful management practices.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$200 per user, per year
Free Trial
Yes
Free Version
Yes
Pricing Details
$1500 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hubicus
Founded
2007
Country
France
Website
www.hubicus.com
Vendor Details
Company Name
ForLogic
Founded
2004
Country
Brazil
Website
forlogic.net
Product Features
Quality Management
Audit Management
Yes
Complaint Management
Yes
Compliance Management
No
Corrective and Preventive Actions (CAPA)
No
Defect Tracking
No
Document Control
No
Equipment Management
No
ISO Standards Management
Yes
Maintenance Management
No
Risk Management
No
Supplier Quality Control
Yes
Training Management
No
Product Features
Quality Management
Audit Management
Yes
Complaint Management
No
Compliance Management
Yes
Corrective and Preventive Actions (CAPA)
Yes
Defect Tracking
No
Document Control
Yes
Equipment Management
Yes
ISO Standards Management
Yes
Maintenance Management
No
Risk Management
Yes
Supplier Quality Control
Yes
Training Management
No