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Description
Hubdrive serves as an international provider of cutting-edge HR management software built on the Microsoft Dynamics 365 Business Platform. Within the HR for Dynamics Toolbox, Hubdrive merges the most advanced HR components from Hubdrive, Microsoft, and its partners to create a cohesive and integrated HR solution for clients globally. This holistic approach to HR for Dynamics represents a significant breakthrough in the digital transformation of HR departments worldwide. By enabling full integration, it maximizes efficiency and automation for organizations while ensuring optimal convenience for their employees. Hubdrive is poised to shape the future landscape of HR operations around the globe! As such, businesses can expect a revolutionary shift in how human resources are managed and streamlined.
Description
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Dynamics 365
Yes
Salesforce
No
Salesforce Agentforce Service
No
Integrations
Microsoft Dynamics 365
No
Salesforce
Yes
Salesforce Agentforce Service
Yes
Pricing Details
$3.00/month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hubdrive
Founded
2004
Country
Germany
Website
www.hubdrive.com/en/
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/ingenius/
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
Yes
Attendance Management
Yes
Benefits Management
Yes
Career Development Planning
Yes
Compensation Management
Yes
Compliance Management
Yes
Employee Database
Yes
Employee Lifecycle Management
Yes
Onboarding
Yes
Payroll Management
Yes
Performance Management
Yes
Recruiting Management
Yes
Self Service Portal
Yes
Succession Planning
Yes
Time & Attendance Management
Yes
Time Off Management
Yes
Timesheets
Yes
Training Management
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
No
Call Routing
No
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
Yes
