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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Hubcase streamlines collaboration and escalation of support cases among business partners in the B2B landscape. It integrates plug-ins with existing case management systems like Salesforce and NetSuite, ensuring users operate within a familiar interface while gaining enhanced B2B escalation features. On the backend, Hubcase facilitates seamless communication with partner systems through the Hubcase Exchange platform. If you prioritize customer satisfaction, efficiency, accountability, visibility, and precision, Hubcase is the solution for you. Moreover, if you or your partners lack a case management system, our cloud-based Help Desk is completely free and includes integrated B2B functionalities. Feel free to reach out if you utilize a different system, as we might have tailored solutions available. For service providers, resellers, or VARs who need to obtain prompt answers from vendors or suppliers while depending on partners for product deployment or service, Hubcase is an invaluable tool to enhance your operational efficiency. With Hubcase, you can elevate your support processes and strengthen your collaborative efforts in the marketplace.

Description

Effortlessly transmit case details from Microsoft Dynamics CRM (on-premises) and Dynamics 365 (CRM Online) to Azure DevOps Server, previously known as Microsoft’s Team Foundation Server or TFS 2013-2019. A typical use case involves escalating bugs or issues that necessitate developer intervention to resolve. Users can search within TFS, associate cases with existing work items, or directly "send cases" to TFS, resulting in the automatic creation of new work items. After the development team finalizes their tasks, CRM cases are updated to reflect important TFS work item information, along with notifications for CRM updates. It's important to note that not every case pertains to a bug; some require escalation for development solutions. You can also establish two-way links between cases and TFS work items. Additionally, new TFS work items can be automatically generated based on specific case field values and assigned to the appropriate projects. This integration supports all templates and various work item types, ensuring comprehensive functionality across the board. By streamlining this communication, teams can enhance their efficiency and responsiveness to issues that arise.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AscentialTest
Gemini Testing
Microsoft Dynamics 365
NetSuite
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce

Integrations

AscentialTest
Gemini Testing
Microsoft Dynamics 365
NetSuite
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$100 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hubcase

Country

United States

Website

www.hubcase.com

Vendor Details

Company Name

Quantum Whisper

Founded

2006

Country

Canada

Website

www.quantumwhisper.com

Product Features

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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