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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cloud Eye provides a platform to visualize real-time metrics related to cloud resources and services. With Cloud Eye, you can efficiently analyze metrics that are compiled using various methodologies, allowing you to access data spanning up to six months. When abnormal trends in metrics are identified, Cloud Eye promptly sends out alarm notifications via email, text messages, or to HTTP/HTTPS endpoints, ensuring you can swiftly react to changes in resource status. By leveraging detailed metrics, users can extract actionable insights for their cloud servers. Furthermore, the system supports monitoring of custom metrics through the use of Agents, APIs, and SDKs. It displays monitoring data for all cloud services over the past six months and is enabled by default to provide immediate access. Alarm rules can be tailored for specific dimensions of cloud resources, while both custom and default alarm templates simplify the process of mass creating alarm rules. This comprehensive approach ensures effective oversight of cloud performance and reliability.

Description

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asterisk No 
Grandstream Wave No 
Huawei Cloud Yes 
Yeastar Cloud PBX No 

Integrations

Asterisk Yes 
Grandstream Wave Yes 
Huawei Cloud No 
Yeastar Cloud PBX Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Huawei Cloud

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/ces.html

Vendor Details

Company Name

Loway

Founded

2004

Country

Switzerland

Website

www.queuemetrics.com

Product Features

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

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