Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cloud Eye provides a platform to visualize real-time metrics related to cloud resources and services. With Cloud Eye, you can efficiently analyze metrics that are compiled using various methodologies, allowing you to access data spanning up to six months. When abnormal trends in metrics are identified, Cloud Eye promptly sends out alarm notifications via email, text messages, or to HTTP/HTTPS endpoints, ensuring you can swiftly react to changes in resource status. By leveraging detailed metrics, users can extract actionable insights for their cloud servers. Furthermore, the system supports monitoring of custom metrics through the use of Agents, APIs, and SDKs. It displays monitoring data for all cloud services over the past six months and is enabled by default to provide immediate access. Alarm rules can be tailored for specific dimensions of cloud resources, while both custom and default alarm templates simplify the process of mass creating alarm rules. This comprehensive approach ensures effective oversight of cloud performance and reliability.
Description
QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards.
It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce.
You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms.
Every year, more metrics and reports are available for free!
QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Asterisk
No
Grandstream Wave
No
Huawei Cloud
Yes
Yeastar Cloud PBX
No
Integrations
Asterisk
Yes
Grandstream Wave
Yes
Huawei Cloud
No
Yeastar Cloud PBX
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Huawei Cloud
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/ces.html
Vendor Details
Company Name
Loway
Founded
2004
Country
Switzerland
Website
www.queuemetrics.com
Product Features
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
No
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
No
Web Traffic Reporting
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes