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Description

Measure customer experience, such as NPS, CSAT, and CES, and take smart actions based on collected feedback to improve customer experience and business performance. Balance top user experience with the need to have as much relevant data as possible by collecting input from consumers. Through the entire customer journey, the Howazit business logic engine enables advanced customization capabilities.

Description

Over 80% of businesses believe they offer an exceptional experience, yet a mere 8% of their stakeholders share that sentiment. Bridge this experience gap effectively by utilizing Ratecard to automate your feedback collection. Our intuitive survey builder allows you to design your questionnaires in just a few minutes. With over 20 question types at your disposal, including CES, CSAT, and NPS (standard/EU), you'll find it easy to gather the information you need. We're committed to helping you enhance your response rates. By leveraging hidden fields and pre-filling them with verified data from your messages, you can save time while generating insightful results. Additionally, allow respondents to skip certain questions, guiding them to the most relevant inquiries. We value feedback from all respondents, including those who may not have had a positive experience, as it helps you improve. Engaging with this feedback can lead to significant enhancements in your overall service delivery.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Easyflow No 
Eloqua Yes 
Intercom Yes 
Kigo Yes 
Mews Yes 
Microsoft Dynamics 365 Yes 
Optima Yes 
Priority Software Yes 
Salesforce Yes 
Tanda Yes 
Twilio Yes 
Wufoo No 
Zapier Yes 

Integrations

Easyflow Yes 
Eloqua No 
Intercom No 
Kigo No 
Mews No 
Microsoft Dynamics 365 No 
Optima No 
Priority Software No 
Salesforce No 
Tanda No 
Twilio No 
Wufoo Yes 
Zapier No 

Pricing Details

$150/month
Free Trial Yes 
Free Version No 

Pricing Details

€9.99 per user per month
Billed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Howazit

Founded

2013

Country

Israel

Website

www.howazit.com

Vendor Details

Company Name

Ratecard

Founded

2017

Country

Netherlands

Website

get.ratecard.io

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Lead Nurturing

A/B Testing No 
Campaign Management No 
Drip Campaigns No 
Lead Capture No 
Lead Notifications No 
Lead Scoring No 
Lead Segmentation No 
Performance Metrics No 
Personalization No 
Pipeline Management No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

NPS

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation Yes 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

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