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Description
HotelSmarters is an innovative middleware platform for the hospitality industry that aims to convert in-room televisions and guest mobile devices into interactive hubs for a personalized guest experience. This platform allows hotels to send welcome messages in multiple languages, promote additional services and upgrades such as spa treatments and dining options directly through the TV, and facilitates ecommerce transactions for guest purchases. It also integrates seamlessly with property management systems to showcase billing information and service statuses while offering features such as self check-in/out, mobile key access, and digital signage. By capturing valuable analytics on guest behavior, the system is designed to optimize hotel operations and enhance revenue. Furthermore, HotelSmarters combines elements of tailored guest engagement, flexible ordering of remote services, integrated payment solutions, and effective content delivery, all aimed at significantly improving guest satisfaction while driving profitability for the property. In this way, it not only enriches the guest experience but also streamlines hotel management processes.
Description
In today's era of personalization, meeting the expectations of hotel guests has become crucial, and guestext is here to ensure that those expectations are met! With streamlined communication, guestext allows hoteliers to establish a personalized connection with guests even prior to their arrival. By utilizing our opt-in messaging platform, hotels can foster complete guest satisfaction, which is essential for cultivating guest loyalty. The guestext service creates a dynamic two-way mobile connection that enhances communication, leading to an overall improved guest experience. Whether reaching out to individual guests, groups, or all who have opted in, hoteliers can engage with their clientele before, during, and after their stay. This system not only strengthens guest relationships but also drives repeat business, generates additional income, and encourages direct guest feedback. Remarkably, hospitality studies reveal that 78% of guests prefer text messaging for communication! Moreover, text messages boast an impressive 8 to 1 response rate when compared to traditional emails or phone calls, allowing for immediate connectivity with guests. Ultimately, guestext revolutionizes how hotels interact with their patrons, paving the way for exceptional service and unforgettable experiences.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$3.99 per room
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
HotelSmarters
Founded
2023
Country
United States
Website
hotelsmarters.com
Vendor Details
Company Name
guestext
Founded
2011
Country
United States
Website
www.guestext.com
