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features
design
support

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Write a Review

Description

Enhance your marketing strategy and never miss a lead with streamlined automation and retargeting techniques. Organize your customer information, automate promotional efforts, and seize every potential growth opportunity for your business. Our hotel-focused solution is designed to engage your guests and ensure their loyalty. With robust integration capabilities with the property management system, your guest data is automatically processed, making it readily available for your marketing initiatives. Say goodbye to complicated queries, CSV file exports, and tedious data management tasks. Hotelappz allows you to concentrate on elevating your hotel brand, crafting compelling offers, and automating crucial interactions so that guests have lasting memories of their stay and are more likely to return. Our powerful automation features facilitate easy set-up for booking confirmations, pre-stay communications, in-stay services, post-stay follow-ups, and customer re-engagement. Furthermore, the open API can seamlessly connect with your entire IT infrastructure, making it adaptable for additional services such as self-check-in, point of sale, Wi-Fi, feedback ratings, and business intelligence enhancements. This ensures that your hotel can continuously evolve and meet guest expectations.

Description

TRACK’s Hotel CRM is a comprehensive enterprise solution that consolidates all guest data into a single, accessible location, enhancing direct bookings and guest retention through timely engagement throughout their journey. Traditionally, hoteliers have struggled with a fragmented array of systems, making effective communication and marketing a challenge. The TRACK Hotel CRM allows hoteliers and marketing teams to merge various software into a unified platform that features Omni-Channel marketing and guest communication tools, ensuring that all data is connected seamlessly under one subscription and API. This system enables the customization and personalization of pre-stay messages to elevate the guest experience significantly. Furthermore, it automates the process of sending confirmation emails and text messages immediately after a reservation is confirmed, streamlining operations and enhancing guest satisfaction. With TRACK's Hotel CRM, the future of guest engagement is not just simplified—it’s also more effective and tailored to individual needs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infor CRM Yes 
MeWe Yes 
Medialog Yes 
Oracle Cloud Infrastructure Yes 
ReservIT Yes 
ReviewPro Yes 
Rezlynx Yes 
SiteMinder Yes 
TrustYou Yes 
apaleo Yes 
protel MICE Yes 

Integrations

Infor CRM No 
MeWe No 
Medialog No 
Oracle Cloud Infrastructure No 
ReservIT No 
ReviewPro No 
Rezlynx No 
SiteMinder No 
TrustYou No 
apaleo No 
protel MICE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HotelAppz

Founded

2014

Country

France

Website

www.hotelappz.com

Vendor Details

Company Name

TRACK Hospitality Software

Founded

2009

Country

United States

Website

www.trackhs.com

Product Features

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration No 
Task Management No 
Territory Management No 

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