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Description
Hotel Speaker is a comprehensive review management system that integrates both artificial intelligence and human expertise, enabling hotel managers to efficiently address guest feedback across various platforms with speed, consistency, and genuine engagement.
Utilizing sophisticated natural language processing alongside skilled native writers proficient in multiple languages, Hotel Speaker crafts personalized responses that reflect the distinctive character of each property. The platform's commitment to “Extreme Personalization” guarantees that every reply adheres to the brand's guidelines and maintains its unique tone.
In addition to enhancing reputation management, the crafted replies serve as a valuable marketing asset, highlighting the property's strengths at a pivotal moment when potential guests are deciding where to book.
The system streamlines the review process by scanning multiple review sites, generating tailored responses, and automating the publishing of replies once they receive approval, while allowing managers to maintain editorial oversight and monitor performance metrics through a user-friendly dashboard.
With its rapid response capabilities and support for multiple languages, Hotel Speaker not only fosters stronger guest relationships but also safeguards the brand's voice, ultimately leading to increased bookings and enhanced customer loyalty. This innovative solution is essential for any hotel looking to thrive in a competitive market.
Description
Streamline the process of gathering feedback by automating the collection so you won’t have to consistently contact guests for reviews each day. Acquire all your reviews from online travel agencies, social media, and other review platforms in real-time, ensuring you never overlook an important update. We give you the tools to take charge of your online reputation, recognizing that swift action is crucial, allowing you to address negative reviews promptly. With our intuitive visual builder, you can create customized designs and questions tailored to your specific property’s needs. Since every property is distinct, it’s essential that the questions reflect that uniqueness. Why devote an hour daily to gathering emails, manually entering guest information, and personalizing outreach when our system can handle this automatically? Our integration capabilities enable us to send feedback requests to guests without any manual intervention. Repup seamlessly connects with all leading property management systems, so don't hesitate to contact us to verify if your PMS is part of our integration network. By utilizing our service, you not only save time but also enhance your engagement with guests, ultimately leading to improved satisfaction and reviews.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$89 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hotel Speaker
Founded
2018
Country
France
Website
hotelspeaker.com
Vendor Details
Company Name
RepUp
Founded
2012
Country
India
Website
www.repup.co
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
