Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Every organization, whether in the public or private sector, must implement a 'control panel' for their software applications to effectively manage their digital transformation journey. This solution offers comprehensive lifecycle support that aids businesses in automating various operations such as service provisioning, billing, customer management, and onboarding of new services. It provides a distinctive combination of on-premises and cloud solutions accessible through a unified interface. As a Microsoft CSP™, it allows the sale of individual billable service bundles efficiently. Our 'private cloud control panel' positions the cloud in proximity to your data, whether it resides on-site or in your dedicated data center. Envision it as your personal Office 365™ for managing Microsoft applications, or as a versatile Azure™ or AWS™ platform for your virtual machines, along with a centralized control panel for numerous other applications. The solution also features a single programmable access channel through an extensive REST API, ensuring a streamlined experience. Additionally, users benefit from a consolidated audit trail that tracks all control activities conducted, enhancing accountability and transparency. This combination of features positions organizations to thrive in an increasingly digital landscape.
Description
K-Fuze CMS is an innovative Customer Management System that seamlessly integrates website creation and management, customer relationship management, and knowledge/content management into a single, user-friendly online self-help platform. This solution can be utilized in the cloud or installed on-premise for enterprise needs, making it versatile for diverse organizational requirements. K-Fuze CMS is particularly beneficial for entities seeking a comprehensive customer care system that effectively addresses all interactions between clients and users. It provides a robust incident and ticket management framework suitable for various customer engagement scenarios. Users can efficiently organize, manage, and share FAQs, documents, multimedia, and rich-text content. The design of K-Fuze CMS caters to small and medium-sized businesses as well as larger enterprises, ensuring broad applicability. Furthermore, all applications within K-Fuze CMS are hosted on the Microsoft Azure cloud, which guarantees high availability, scalability, and built-in redundancy to meet the operational demands of its users. This makes K-Fuze CMS an exceptional choice for organizations aiming to elevate their customer service capabilities.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Microsoft Entra ID
Yes
Microsoft Exchange
Yes
Microsoft Hyper-V
Yes
Microsoft SharePoint
Yes
Site.pro
Yes
Skype
Yes
VMware Cloud
Yes
Integrations
Amazon Web Services (AWS)
No
Microsoft 365
No
Microsoft Azure
No
Microsoft Entra ID
No
Microsoft Exchange
No
Microsoft Hyper-V
No
Microsoft SharePoint
No
Site.pro
No
Skype
No
VMware Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$16 per user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hosting Controller
Country
Canada
Website
hostingcontroller.com
Vendor Details
Company Name
Ridgehead Software
Founded
2006
Country
United States
Website
www.ridgehead.com
Product Features
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
Yes
Task Management
No
Territory Management
No