Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Integrate various channels and implement skill-based routing to enable agents to fulfill your customer experience vision through phone, chat, or email for both inbound and outbound contact center operations. Operating seamlessly on Microsoft® Azure and compatible with Microsoft Teams, you can enjoy swift, dependable service from a reputable brand alongside continuous support and enhancement from our Microsoft-certified engineers. You can implement this solution in just weeks to meet new business requirements or to replace outdated technology, while other more complex CCaaS solutions can take months to set up. Eliminate payment for unused features and, unlike many small business contact center options, maintain consistent 24/7, customized customer support. Enhance your ability to modify campaigns and contact workflows with an easy-to-use, self-service interface that empowers managers in any setting, whether for a small business contact center or a straightforward help desk for a larger organization. Expand your communication capabilities beyond the contact center to include interactions with colleagues, partners, and potential customers, thus enhancing overall collaboration and productivity. This holistic approach ensures that your entire organization benefits from improved connectivity and efficiency.

Description

Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders. Cloud Contact Center includes: Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time. - Share agents between teams, projects, and companies. - Integration of Toll Free, Local, and Non-Geographic SIP Numbers. - Handling missed phone calls with a Callback mode. - A system for employee motivation that calculates bonuses and penalties automatically. - Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets. - Dynamic scripts for conversations that standardize responses and automate triggers. - Performance analysis for each agent, team and the entire Contact Center. Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asterix
Bitrix24
Discord
Drupal
Facebook
Facebook Messenger
FreeSWITCH
Gmail
Google Drive
Instagram
Microsoft Teams
MightyCall
Viber
WhatsApp
WordPress
Yahoo! Mail
Zadarma
Zendesk
Zoho CRM Plus
monday sales CRM

Integrations

Asterix
Bitrix24
Discord
Drupal
Facebook
Facebook Messenger
FreeSWITCH
Gmail
Google Drive
Instagram
Microsoft Teams
MightyCall
Viber
WhatsApp
WordPress
Yahoo! Mail
Zadarma
Zendesk
Zoho CRM Plus
monday sales CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$30/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/contact-center/hoot-contact

Vendor Details

Company Name

Oki-Toki

Founded

2015

Country

United Kingdom

Website

www.oki-toki.cloud/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

uContact Reviews

uContact

net2phone
Zoom Contact Center Reviews

Zoom Contact Center

Zoom Communications
T-Max Predictive Dialer Reviews

T-Max Predictive Dialer

T-Max Dialer & Communications