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Description
Hooray Teams is a virtual team building company that brings remote teams together through engaging and inclusive online experiences. Their platform features a wide variety of virtual events for team building that promote workplace DEI, celebrate milestones, and recognize holidays. With dedicated account managers guiding every step, Hooray Teams ensures smooth planning and execution for events of any size, from small teams of 2 to large groups of up to 1000 participants. All their experiences, as well as kits, are fully customizable as per your team’s preferences, culture, or location. Hooray Teams has successfully hosted virtual team experiences for leading companies such as Microsoft, Google, Apple, Cisco, and EY, helping them build happier and more cohesive teams.
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$12
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hooray Teams
Founded
2023
Country
United States
Website
www.hoorayteams.com
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Product Features
Virtual Event Platforms
Alerts/Notifications
No
Attendee Management
No
Customizable Branding
No
Event Management
No
File Sharing
No
Lead Capture
No
Live Audio/Video Chat
No
Live Text Chat
No
Mobile Access
No
Moderation
No
Pre-made Templates
No
Presentation Tools
No
Q&A
No
Reporting/Analytics
No
Social Media Promotion
No
Surveys/Polls
No
Virtual Booths
No
Virtual Lobby
No
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
