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features
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support

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Description

Clear and concise reports highlight the clinicians whose actions are diminishing your 5-Star, PEPPER, and VBP scores, which in turn adversely affects both agency revenue and the quality of patient care. It is essential to hold clinicians responsible for their performance levels. Implement the industry's most thorough audits and error verifications immediately upon entering each new assessment, prior to finalization. This proactive approach will help minimize the chances of post-payment reviews and avoid delays by addressing errors and misunderstandings early on. By prioritizing the promptness and precision of assessment submissions, you can protect your agency and promote operational excellence. Additionally, fostering a culture of accountability among clinicians will ultimately enhance patient outcomes and agency reputation.

Description

Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

The Manager

Founded

1997

Country

United States

Website

www.homehealthgold.com

Vendor Details

Company Name

PwC

Founded

1998

Country

United Kingdom

Website

www.pwc.com/us/en/products/instilling-quality.html

Product Features

Home Health Care

Billing & Invoicing No 
Charting No 
Electronic Signature No 
Employee Tracking No 
Medication Database No 
Patient Intake Yes 
Scheduling No 
Time / Task Reporting Yes 

Product Features

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