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Average Ratings 0 Ratings

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ease
features
design
support

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Description

CustomerMX empowers businesses to track, engage with, and enhance critical moments throughout the customer journey, while seamlessly integrating customer insights into their strategic decisions. By connecting with customers in real-time and gathering feedback during pivotal interactions, organizations can gain valuable perspectives. The platform consolidates social sentiment and internal analytics, providing a comprehensive understanding of customer thoughts and emotions. Through effective data collection that captures diverse customer experiences, CustomerMX enables users to grasp perceptions and improve loyalty and retention rates. Additionally, it allows businesses to analyze customer behavior by market, optimize the share of wallet, increase brand visibility, and lower service costs. Ultimately, CustomerMX serves as a vital tool for fostering stronger relationships and driving growth.

Description

Engage real Australian users to evaluate your website with TestMate. Our platform harnesses insights from actual Australians to gauge the usability of your site or application effectively. We firmly believe that designing user experiences with genuine users at the forefront is essential for developing exceptional digital products. With our help, you can identify potential issues, enhance your website's conversion rates, and spark innovative ideas to elevate user experience! TestMate has established a thorough website testing methodology that offers an in-depth analysis of how Australian customers interact with your online services. As a leading User Testing agency based in Melbourne, we pride ourselves on being one of the finest website testing firms, utilizing real users in our evaluations to guarantee high-quality analysis and results. Share the details of your project and the specific questions you have, enabling us to customize our User Testing service to suit your needs, setting us apart from other testing platforms and providers! Benefit from insightful feedback from local users who fit your target demographic for testing. Plus, you'll have the opportunity to review your testing sessions on video!

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$480 per project
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hoick

Country

United Arab Emirates

Website

www.hoick.io/customer-mx.html

Vendor Details

Company Name

TestMate

Founded

2015

Country

Australia

Website

www.testmate.com.au

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Alternatives

Alternatives