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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enterprise Hive’s platform designed for higher education revolutionizes how institutions foster engagement, connecting all members of the campus community, both inside and out. Known as HiveSocial for Higher Education, this secure engagement solution facilitates seamless communication and collaboration among students, faculty, staff, administration, alumni, corporations, and local communities, all within a user-friendly interface reminiscent of popular social media. Serving as a central hub for two-way communication within colleges and universities, HiveSocial is a cutting-edge software solution that offers a comprehensive array of collaboration tools accessible via mobile devices. This suite includes features such as activity streams, blogs, forums, community spaces, email, online chat, document storage, wikis, as well as options for sharing videos, photos, and audio, among others. Additionally, this platform encourages a vibrant community atmosphere that enhances learning and fosters stronger connections across diverse groups.

Description

HiveBox™ leverages top-notch business practices to facilitate customer interaction and enhance the sharing of experiences associated with various brands. By incorporating distinctive customer-focused features, we empower users to consolidate their insights and experiences in one location, fostering a robust connection between brands and their audience. Our expansive marketplace model, developed by HiveBox™, simplifies the process of engaging with customers across multiple channels, eliminating the complications of reaching out physically. With just a click, our services become accessible, ensuring that businesses can maintain swift and ongoing communication with consumers, which in turn optimizes account management and boosts customer satisfaction. Delivering an exceptional ‘after-sales service’ experience is paramount, and we actively encourage customer feedback through an intelligent notification system to better comprehend and meet their needs. Additionally, our model provides opportunities for agent engagement while offering a comprehensive overview and timely alerts to enhance overall customer relations. This comprehensive approach ultimately secures a lasting bond between brands and consumers, ensuring that both parties thrive in their interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$3000 per month
Free Trial No 
Free Version No 

Pricing Details

$50 per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Enterprise Hive

Founded

2009

Country

United States

Website

www.enterprisehive.com/hivesocial-for-higher-education/

Vendor Details

Company Name

Hivebox Solutions

Country

India

Website

www.hivebox.in

Product Features

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management No 
Content Management Yes 
Document Management Yes 
Project Management No 
Real Time Editing Yes 
Task Management No 
Version Control Yes 
Video Conferencing Yes 

Social Networking

Activity / News Feed No 
Advertising Management No 
Blogs Yes 
Data Security Yes 
Event Management Yes 
Group Management Yes 
Media Library Yes 
Privacy Options Yes 
Real-time Chat Yes 
Social Media Integration Yes 
Social Media Tagging Yes 
User Profiles Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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