Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enterprise Hive’s platform designed for higher education revolutionizes how institutions foster engagement, connecting all members of the campus community, both inside and out. Known as HiveSocial for Higher Education, this secure engagement solution facilitates seamless communication and collaboration among students, faculty, staff, administration, alumni, corporations, and local communities, all within a user-friendly interface reminiscent of popular social media. Serving as a central hub for two-way communication within colleges and universities, HiveSocial is a cutting-edge software solution that offers a comprehensive array of collaboration tools accessible via mobile devices. This suite includes features such as activity streams, blogs, forums, community spaces, email, online chat, document storage, wikis, as well as options for sharing videos, photos, and audio, among others. Additionally, this platform encourages a vibrant community atmosphere that enhances learning and fosters stronger connections across diverse groups.
Description
HiveBox™ leverages top-notch business practices to facilitate customer interaction and enhance the sharing of experiences associated with various brands. By incorporating distinctive customer-focused features, we empower users to consolidate their insights and experiences in one location, fostering a robust connection between brands and their audience. Our expansive marketplace model, developed by HiveBox™, simplifies the process of engaging with customers across multiple channels, eliminating the complications of reaching out physically. With just a click, our services become accessible, ensuring that businesses can maintain swift and ongoing communication with consumers, which in turn optimizes account management and boosts customer satisfaction. Delivering an exceptional ‘after-sales service’ experience is paramount, and we actively encourage customer feedback through an intelligent notification system to better comprehend and meet their needs. Additionally, our model provides opportunities for agent engagement while offering a comprehensive overview and timely alerts to enhance overall customer relations. This comprehensive approach ultimately secures a lasting bond between brands and consumers, ensuring that both parties thrive in their interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$3000 per month
Free Trial
No
Free Version
No
Pricing Details
$50 per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Enterprise Hive
Founded
2009
Country
United States
Website
www.enterprisehive.com/hivesocial-for-higher-education/
Vendor Details
Company Name
Hivebox Solutions
Country
India
Website
www.hivebox.in
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
No
Content Management
Yes
Document Management
Yes
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
Yes
Video Conferencing
Yes
Social Networking
Activity / News Feed
No
Advertising Management
No
Blogs
Yes
Data Security
Yes
Event Management
Yes
Group Management
Yes
Media Library
Yes
Privacy Options
Yes
Real-time Chat
Yes
Social Media Integration
Yes
Social Media Tagging
Yes
User Profiles
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No