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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Hitrak is an innovative transport management system (TMS) driven by artificial intelligence, designed specifically for freight carriers, effectively serving as a digital replica of your operations by seamlessly connecting quoting, dispatching, delivering, and invoicing into a cohesive process. Developed in New Zealand and catering to businesses throughout New Zealand, Australia, and the Pacific, it eliminates the need for spreadsheets and phone-based dispatch systems by utilizing automated, event-driven tracking that significantly reduces manual paperwork and prevents revenue loss. Carriers experience remarkable efficiencies, achieving up to 95% automation in dispatch processes, a 90% reduction in the need to chase proof-of-delivery, and a decrease of 25–50% in call-center traffic, all while managing over 5,000 shipments daily with an impressive uptime of 99.95%. The system features real-time dashboards that offer detailed insights into vehicle-level costs, margins, and fuel consumption for each run. As an API-first platform, Hitrak easily integrates with existing telematics, payroll systems, fuel management, and accounting software, ensuring a smooth transition and enhanced operational efficiency. Created by industry professionals for their peers, it has earned the trust of leading New Zealand carriers, including renowned companies like Big Chill and MD Freighting, which underscores its reliability and effectiveness in the field.

Description

For any business operating multiple physical outlets, establishing a phone-based store locator is essential. Customers often seek immediate access to location details when they call, and a phone-based locator fulfills that need efficiently. By implementing such a system, customers can quickly obtain directions to the closest store, ensuring they save valuable time while receiving reliable information. This approach not only enhances their experience but also boosts customer satisfaction and fosters loyalty. Furthermore, it guarantees that customers won't feel lost or frustrated, significantly elevating their overall interaction with the business. The integration of Xtreme Locator with your phone system is a straightforward process; you simply need to configure a menu prompt that directs calls asking for dealer locations to your Xtreme IVR number. Once the call is routed, Xtreme Locator handles everything seamlessly, providing a hassle-free solution for both the business and its customers. Ultimately, this technology can be a game changer in enhancing customer service and operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50.00/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hitrak

Founded

2019

Country

New Zealand

Website

www.hitrak.com

Vendor Details

Company Name

IQServices.com

Founded

1998

Country

United States

Website

xtremelocator.com/ivr-telephone-locator/

Product Features

Freight

3PL No 
Barcoding / RFID No 
Billing & Invoicing No 
Customer Management No 
Customer Portal No 
Import / Export Management No 
International Forwarders No 
LTL Management No 
Local Forwarders No 
Rate Management No 
Shipment Tracking No 
Truckload Management No 
Warehouse Management No 
Waybills No 

Transportation Management

Billing & Invoicing No 
Carrier Management No 
Customer Management No 
Dispatch Management No 
Driver Management No 
Fleet / Equipment Management No 
Load Management No 
Order Management No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Shipment Management No 

Product Features

IVR

Call Center Yes 
Call Logging No 
Call Recording No 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech Yes 
Voice Customization No 
Voice Mail No 

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