Compare Hitrak vs. Orna

Hitrak is an innovative transport management system (TMS) driven by artificial intelligence, designed specifically for freight carriers, effectively serving as a digital replica of your operations by seamlessly connecting quoting, dispatching, delivering, and invoicing into a cohesive process. Developed in New Zealand and catering to businesses throughout New Zealand, Australia, and the Pacific, it eliminates the need for spreadsheets and phone-based dispatch systems by utilizing automated, event-driven tracking that significantly reduces manual paperwork and prevents revenue loss. Carriers experience remarkable efficiencies, achieving up to 95% automation in dispatch processes, a 90% reduction in the need to chase proof-of-delivery, and a decrease of 25–50% in call-center traffic, all while managing over 5,000 shipments daily with an impressive uptime of 99.95%. The system features real-time dashboards that offer detailed insights into vehicle-level costs, margins, and fuel consumption for each run. As an API-first platform, Hitrak easily integrates with existing telematics, payroll systems, fuel management, and accounting software, ensuring a smooth transition and enhanced operational efficiency. Created by industry professionals for their peers, it has earned the trust of leading New Zealand carriers, including renowned companies like Big Chill and MD Freighting, which underscores its reliability and effectiveness in the field.

Computer-aided dispatch systems empower dispatchers to manage numerous incidents simultaneously while effectively deploying patrol officers. With an optimized dispatch framework, you can streamline the process of sending out calls, offer timely updates to officers in the field, and earn accolades from clients for your swift response times. Whenever dispatchers or patrol officers have feedback, they can seamlessly add it to the call, complete with time-stamps for accurate record-keeping. In the event of natural disasters, collaboration between security companies becomes essential; therefore, dispatch can integrate multiple agencies or companies into a single call, ensuring that you have all necessary resources at your disposal. Furthermore, you can effortlessly attach documents, including photos, to the call; these images will be included in the PDFs of closed cases and can be configured to show up in both automated and manual activity reports. If you encounter a person or vehicle related to your service call—whether from your existing records or as a new entry—you can conveniently link them to the call, enhancing the overall efficiency and accuracy of the dispatch process. This interconnectivity not only aids in real-time decision-making but also facilitates better communication among all parties involved.