Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RoboMQ’s Hire2Retire is an end-to-end workforce lifecycle management platform that automates every Joiner-Mover-Leaver (JML) event, including onboarding, role or department changes, long-term leaves, and terminations. It is an Identity and Access Management (IAM) solution that bridges HR systems with IT infrastructure like Active Directory (AD), Okta Universal Directory, and Google Workspace to ensure seamless synchronization. With Hire2Retire, organizations can streamline how employee access, roles, and entitlements are managed across the entire employment journey.
The platform supports integration with over 27 HR and Applicant Tracking Systems (ATS), major identity providers such as Entra ID, Active Directory, Okta, and Google Workspace. It also integrates with 10+ IT Service Management (ITSM) tools, including ServiceNow, Salesforce, SolarWinds, and FreshService.
Description
ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
ADP Workforce Now
Yes
Active Directory
Yes
BMC Helix
No
BambooHR
Yes
Freshservice
No
Google Workspace
Yes
Greenhouse
Yes
Jira Service Management
No
Lever
Yes
Microsoft Entra ID
Yes
Integrations
ADP Workforce Now
No
Active Directory
No
BMC Helix
Yes
BambooHR
No
Freshservice
Yes
Google Workspace
No
Greenhouse
No
Jira Service Management
Yes
Lever
No
Microsoft Entra ID
No
Pricing Details
$5/month/employee
Hire2Retire has only one edition that has all features included in an "all you can eat" model.
Edition Name: Hire2Retire SaaS
- Unlimited Workflows
- Unlimited API calls
- Unlimited Transactions
Edition Name: Hire2Retire SaaS
- Unlimited Workflows
- Unlimited API calls
- Unlimited Transactions
Free Trial
No
Free Version
No
Pricing Details
Contact for pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RoboMQ
Founded
2012
Country
United States
Website
www.robomq.io
Vendor Details
Company Name
ciopulse
Founded
2013
Country
Australia
Website
www.cio-pulse.com
Product Features
Identity Management
Access Certification
No
Compliance Management
No
Multifactor Authentication
No
Password Management
No
Privileged Account Management
No
Self-Service Access Request
No
Single Sign On
No
User Activity Monitoring
No
User Provisioning
No
Onboarding
Course Management
No
Document Management
No
E-Verify / I-9 Forms
No
Electronic Forms
No
Electronic Signature
No
Employee Handbook
No
Employee Portal
No
File Management
No
Job Description Management
No
Orientation Management
No
Self Service Portal
No
Task Management
No
Tax Forms
No
Training Management
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No