Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Hippo is an all-encompassing technology suite designed to enhance your marketing strategies and elevate customer experiences. It offers two primary features: - Conversational Support, which allows for top-tier customer assistance through chatbots that address inquiries and issues around the clock, as well as live chat options where agents can tackle more intricate challenges and offer tailored support. Additionally, it facilitates direct communication with customers via phone or audio/video calls. - Customer Engagement Automation manages various marketing elements of your brand, ensuring an outstanding experience throughout the entire customer journey. You can send out messages and campaigns efficiently across multiple platforms. With Hippo, you can provide proactive support to your customers, interacting with them through their preferred channels from a unified dashboard. This approach not only enhances engagement but also ensures that each customer receives a uniquely personalized experience that fosters loyalty.
Description
The ideal digital lending platform is one that can be personalized to reflect your brand's identity. It embodies your style and tone, tailored to align with your specific workflows, processes, and loan origination strategies to surpass the expectations of your clients. We assist you in creating a distinctive and fluid borrower experience that modern consumers demand. Our platform is specifically designed to enhance your conversion rates across various origination channels, including consumer direct and retail. Ultimately, our technology enhances yours by incorporating automation, standardization, and improved customer satisfaction. We are committed to staying at the leading edge of technological advancements and continually offering our clients and their borrowers the finest solutions available. MortgageHippo maintains SOC-2 certification, undergoing annual audits to ensure compliance. Furthermore, our platform is hosted in a cutting-edge SAS70 Type II, SSAE 16 facility, which proudly holds ISO 27001 certification, assuring clients of our dedication to security and reliability. Our commitment to innovation and excellence is unwavering, ensuring we consistently meet and exceed industry standards.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BESTX
No
BytePro
No
Capsule
Yes
DocMagic
No
Dropbox Sign
No
Facebook Messenger
Yes
Help Scout
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kommo
Yes
Integrations
BESTX
Yes
BytePro
Yes
Capsule
No
DocMagic
Yes
Dropbox Sign
Yes
Facebook Messenger
No
Help Scout
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kommo
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
JungleWorks
Founded
2017
Country
United States
Website
jungleworks.com/hippo/
Vendor Details
Company Name
MortgageHippo
Founded
2013
Country
United States
Website
www.mortgagehippo.com
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Loan Origination
Amortization Schedule
No
Audit Trail
No
Closing Documents
No
Compliance Management
No
Customer Database
No
Digital Signature
No
Document Management
No
Fee Management
No
Loan Processing
Yes
Online Application
Yes