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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Highlight empowers you to showcase your worth while honing in on insights that foster genuine connections. By facilitating valuable insights, you can cultivate strong relationships, as customers desire to have you as a reliable team member. This platform ensures that communication is rich in information and promotes transparency, catering to the needs of both you and your clients. By enhancing how customers interact with you and their own networks, you provide timely insights that create a unique experience, focusing on achieving results over mere transactions. By contributing value throughout each stage of the engagement process, you enhance the significance of your service. Remaining visible to customers, you can deliver impactful experiences and tangible outcomes that drive growth. Designed specifically for the success of service providers, Highlight fosters trust and transparency through effective communication and insights. With customized interfaces for sales teams, service managers, and clients, everyone has access to the essential information needed for informed decision-making, ensuring a seamless collaborative experience for all parties involved. This interconnected approach not only elevates customer satisfaction but also enhances overall business performance.

Description

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Cisco CX Cloud
Google Cloud Platform
Microsoft 365
Microsoft Azure
Microsoft Exchange
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams
Nagios Core
Paessler Building Monitor
ServiceNow
ServiceTeam ITSM
SolarWinds AppOptics
Splunk Cloud Platform
TOPdesk

Integrations

Amazon Web Services (AWS)
Cisco CX Cloud
Google Cloud Platform
Microsoft 365
Microsoft Azure
Microsoft Exchange
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams
Nagios Core
Paessler Building Monitor
ServiceNow
ServiceTeam ITSM
SolarWinds AppOptics
Splunk Cloud Platform
TOPdesk

Pricing Details

$680.65 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Highlight

Founded

2000

Country

United Kingdom

Website

highlight.net/service-providers/

Vendor Details

Company Name

Martello

Founded

2009

Country

Ontario - Canada, Texas - USA, New York, USA, Genève - Switzerland, Paris - France, Nice - France

Website

martellotech.com/products/

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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