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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The lack of adequate cybersecurity measures and unprotected data exposes numerous companies to the risk of data loss. HeraSoft offers a solution to this challenge with its ransomware-resistant, decentralized cloud software. Utilizing blockchain technology, HeraSoft's system removes the single points of failure that compromise traditional, centralized cloud systems, making them susceptible to data breaches, cyberattacks, and various forms of cybercrime. Our software can function independently or enhance existing data and application security frameworks. It encompasses features such as data encryption, key authorization, management of digital identities and access controls, and the safeguarding of applications and workloads. By securely storing data and digital assets in a distributed manner, HeraSoft's innovative software is designed to be inherently resistant to fraud and ransomware. Each transaction or data transfer is immutably recorded, ensuring integrity and transparency. Furthermore, HeraSoft's blockchain technology guarantees a unified and accurate version of the truth for all its users, fostering trust and reliability in digital communications.

Description

The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HeraSoft

Founded

2019

Country

United States

Website

herasoft.com

Vendor Details

Company Name

Vortalsoft

Founded

2000

Country

United States

Website

www.vortalsoft.com/contact-center-solutions/

Product Features

Cybersecurity

AI / Machine Learning No 
Behavioral Analytics No 
Endpoint Management No 
IOC Verification No 
Incident Management No 
Tokenization No 
Vulnerability Scanning No 
Whitelisting / Blacklisting No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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