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Description
Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support!
Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.
Description
Helpy Chat serves as an innovative generative AI platform tailored for businesses and institutions, merging various AI models and essential work tools into a cohesive workspace. Teams have the flexibility to select from top-notch models, including ChatGPT, Claude, and Gemini, based on the specific requirements of their tasks, while also having the ability to integrate proprietary models and maintain a consistent workflow despite the introduction of new technologies. The platform features built-in agents that assist with repetitive tasks such as document drafting and material research, alongside integrated tools that streamline the creation of presentation drafts, image generation, organization of tables and figures into user-friendly charts, quiz and course material production, and comprehensive research that synthesizes background information into organized reports. Helpy Chat aims to unify disparate AI activities onto a single interface, empowering administrators with organization-wide oversight over access and usage. Departments and teams can be structured in alignment with the company's hierarchy, which allows admins to assess permissions, track usage trends, and gain insights into how AI tools are being utilized across various groups while fostering collaboration among teams. This holistic approach not only enhances productivity but also encourages a more efficient use of AI resources within the organization.
API Access
Has API
API Access
Has API
Integrations
ChatGPT
Claude
Claude Opus 4
Claude Sonnet 4
GPT-5
GPT-5 mini
Gemini
Integrations
ChatGPT
Claude
Claude Opus 4
Claude Sonnet 4
GPT-5
GPT-5 mini
Gemini
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$218.30 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helpy.io, Inc.
Founded
2016
Country
United States
Website
helpy.io
Vendor Details
Company Name
Elice
Founded
2016
Country
Korea
Website
elice.io/en/ax/ai-helpy-chat
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
