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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.

Description

As a digitally empowered outsourcing provider, we specialize in offering People as a Service solutions tailored for high-growth, innovative, and tech-savvy companies that aim to take charge of customer interactions, manage intricate tasks, and enhance their brand presence. Helpware envisions a future where consumer empowerment is paramount, delivering exceptional interaction experiences through seamlessly integrated human task services facilitated by APIs. We collaborate with some of the most dynamic and rapidly expanding brands globally to ensure the continuous delivery of outstanding customer experiences. Our comprehensive business process outsourcing services include a wide range of solutions designed to cultivate brand loyalty, such as call center operations, answering services, IT support, chat, technical assistance, and email management. Our inbound and outbound call center teams are meticulously crafted to support and evolve alongside your existing staff. By prioritizing investment in our people and organizational culture, we aim to provide better services and create custom teams tailored specifically for your needs. Our tech-enabled, motivated, and cohesive teams are dedicated to enhancing global customer engagement and satisfaction, ultimately driving your business forward. This commitment to excellence ensures that we not only meet but exceed the expectations of the brands we partner with.

Description

Instawork serves as a bridge between businesses and reliable hourly workers in their vicinity, ensuring a seamless working experience tailored to individual preferences. By leveraging advanced technology, we enhance personal interactions, achieving an impressive 90% worker quality rate while maintaining a no-show rate below 2%. Our professionals undergo thorough vetting, showcasing their verified work histories, and our user-friendly app encourages repeat engagements with preferred workers. With dedicated support from both central and onsite teams, thousands of professionals can swiftly secure flexible job opportunities, allowing them to earn more with each shift while setting their own schedules. Additionally, they have the chance to acquire new skills and expand their professional networks. Instawork stands out as the premier flexible staffing solution for local hourly workers, effectively linking businesses with qualified candidates throughout the United States and playing a vital role in bolstering local economies. With our focus on high-tech solutions to foster high-touch interactions, we ensure that professionals arrive on time and well-prepared for their assignments. Ultimately, we are committed to creating a thriving ecosystem where both workers and businesses can flourish.

API Access

Has API

API Access

Has API

API Access

Has API

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Screenshots View All

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Integrations

Salesforce
Amazon DynamoDB
Amazon Web Services (AWS)
Azure SQL Database
Confluence
Facebook
Google Analytics
Google Cloud BigQuery
Google Cloud Platform
Google Cloud SQL
Gorgias
Groove
Help Scout
Intercom
Microsoft 365
Oracle Cloud Infrastructure
ServiceNow
WhatsApp
Zoho Cliq
Zoho Desk

Integrations

Salesforce
Amazon DynamoDB
Amazon Web Services (AWS)
Azure SQL Database
Confluence
Facebook
Google Analytics
Google Cloud BigQuery
Google Cloud Platform
Google Cloud SQL
Gorgias
Groove
Help Scout
Intercom
Microsoft 365
Oracle Cloud Infrastructure
ServiceNow
WhatsApp
Zoho Cliq
Zoho Desk

Integrations

Salesforce
Amazon DynamoDB
Amazon Web Services (AWS)
Azure SQL Database
Confluence
Facebook
Google Analytics
Google Cloud BigQuery
Google Cloud Platform
Google Cloud SQL
Gorgias
Groove
Help Scout
Intercom
Microsoft 365
Oracle Cloud Infrastructure
ServiceNow
WhatsApp
Zoho Cliq
Zoho Desk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Advanced Chat Solutions

Founded

2009

Country

United States

Website

acs.shrinkstack.com

Vendor Details

Company Name

Helpware

Founded

2015

Country

United States

Website

www.helpware.com

Vendor Details

Company Name

Instawork

Founded

2015

Country

United States

Website

www.instawork.com

Product Features

Product Features

Job Board

Application Management
Billing & Invoicing
Built-in ATS
Discount / Package Management
Employer Accounts
Job Management
Job Marketplace
Matching Engine
Resume Posting
Resume Search

Alternatives

Alternatives

Alternatives