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Description
The WYSIWYG editor eliminates the necessity to learn HTML or any other markup language for its use. It features an array of integrated content elements such as images, code samples, step-by-step tutorials, videos, FAQs, and quizzes. Additionally, it accommodates various output formats, including Markdown, DocBook, and DITA. All languages can be managed within a single project file, removing the hassle of maintaining separate projects for each supported language. This tool comes equipped with several built-in utilities, such as a screenshot capture tool, tutorial creator, FAQ and quiz generators, and a GIF recorder, making it convenient for users. You can produce technical content professionally, even without prior experience in technical writing. The steep learning curves associated with traditional technical writing software are a thing of the past, as Helpinator simplifies complex tasks with an intuitive user interface. Features like the built-in phrase expander enhance writing speed, while step-by-step guides and annotated screenshots facilitate clearer documentation. Consequently, users can effortlessly generate visually appealing and effective documentation tailored to their needs. Ultimately, this tool empowers anyone to create high-quality documentation without the usual barriers.
Description
Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have
into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.
API Access
Has API
No
API Access
Has API
No
Integrations
GitHub
Yes
Zendesk
Yes
Adobe Analytics
No
Amazon
Yes
DokuWiki
Yes
GitLab
No
Google Analytics
No
Jira
No
Jive
No
MadCap IXIA CCMS
No
Integrations
GitHub
Yes
Zendesk
Yes
Adobe Analytics
Yes
Amazon
No
DokuWiki
No
GitLab
Yes
Google Analytics
Yes
Jira
Yes
Jive
Yes
MadCap IXIA CCMS
Yes
Pricing Details
$99 per year
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Helpinator
Country
United States
Website
helpinator.com/index.html
Vendor Details
Company Name
Zoomin Software
Founded
2015
Country
United States
Website
www.zoominsoftware.com
Product Features
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
No
WYSIWIG Editor
No
Webhooks
No
reStructured Text Support
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
Yes
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
Yes
Markdown Support
No
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
No
WYSIWIG Editor
Yes
Webhooks
Yes
reStructured Text Support
No
