Average Ratings 49 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Standardized menus and role-based access security features ensure consistency across multi-unit operations while accommodating over 10,000 concurrent users effortlessly. Utilizing peer-to-peer computing technology eliminates any single point of failure, and the system runs on a Linux operating system with a Java-based application that boasts an impressive uptime of more than 99.99% and guarantees zero data loss. Daily automated data backups enhance reliability, offering true enterprise-level stability and robustness. With over 200 pre-built reports available and limitless options for customized reporting on sales and business trends, organizations can gain valuable insights. For those managing large communities, tracking residents, meal plans, and dietary restrictions becomes seamless. Additionally, the support system operates 24/7, with an average call wait time of just 1 minute and 30 seconds, ensuring quick assistance when needed. Streamlining the ordering process leads to quicker transactions, larger check sizes, and the ability to program automatic combos and promotions effectively. Inventory management between concessions is simplified, and handheld tablets help bust lines while promoting in-seat ordering within the complex. This powerful platform allows businesses to manage hundreds of locations easily through a web browser while standardizing menus, discounts, and security measures across the entire enterprise, enhancing operational efficiency and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Paystone Loyalty
No
Spoonity
No
WISK
No
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
Volanté Systems
Founded
2004
Country
United States
Website
www.volantesystems.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Point of Sale
Barcode Scanning
Yes
Commission Management
No
Cryptocurrency Support
No
Customer Account Profiles
No
Discount Management
No
Electronic Signature
Yes
Gift Card Management
Yes
Loyalty Program
No
Multi-Location
Yes
Restaurant POS
Yes
Retail POS
Yes
Returns Management
Yes
eCommerce Integration
No