Average Ratings 49 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Standardized menus and role-based access security features ensure consistency across multi-unit operations while accommodating over 10,000 concurrent users effortlessly. Utilizing peer-to-peer computing technology eliminates any single point of failure, and the system runs on a Linux operating system with a Java-based application that boasts an impressive uptime of more than 99.99% and guarantees zero data loss. Daily automated data backups enhance reliability, offering true enterprise-level stability and robustness. With over 200 pre-built reports available and limitless options for customized reporting on sales and business trends, organizations can gain valuable insights. For those managing large communities, tracking residents, meal plans, and dietary restrictions becomes seamless. Additionally, the support system operates 24/7, with an average call wait time of just 1 minute and 30 seconds, ensuring quick assistance when needed. Streamlining the ordering process leads to quicker transactions, larger check sizes, and the ability to program automatic combos and promotions effectively. Inventory management between concessions is simplified, and handheld tablets help bust lines while promoting in-seat ordering within the complex. This powerful platform allows businesses to manage hundreds of locations easily through a web browser while standardizing menus, discounts, and security measures across the entire enterprise, enhancing operational efficiency and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Paystone Loyalty No 
Spoonity No 
WISK No 

Integrations

Paystone Loyalty Yes 
Spoonity Yes 
WISK Yes 

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

Volanté Systems

Founded

2004

Country

United States

Website

www.volantesystems.com

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Point of Sale

Barcode Scanning Yes 
Commission Management No 
Cryptocurrency Support No 
Customer Account Profiles No 
Discount Management No 
Electronic Signature Yes 
Gift Card Management Yes 
Loyalty Program No 
Multi-Location Yes 
Restaurant POS Yes 
Retail POS Yes 
Returns Management Yes 
eCommerce Integration No 

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