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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

tenfold is an efficient, no-code Identity Governance & Administration (IGA) solution that simplifies the management of IT access and privileges. Designed for rapid deployment with its off-the-shelf plugins, tenfold helps organizations avoid long and costly setup processes, enabling full operational functionality in just weeks. The platform empowers businesses to manage user access with features like user lifecycle management, role-based access, and end-user self-service. It also includes essential tools for managing data access governance, user access reviews, and approval workflows. With tenfold, organizations can gain full control over IT privileges, mitigate access risks, and ensure the right people have secure access to the right resources at all times. The solution supports separation of duties to enhance security and compliance, allowing businesses to reduce risks while improving operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Chaport
Chatra
Continually
Drift
Freshchat
Help Scout
HelpCrunch
Matrix42 Unified Endpoint Management
Microsoft Entra ID
Microsoft Exchange
OpenText GroupWise
Personio
Quriobot
SAP ERP
TOPdesk
Wix Answers
Workday HCM
Zimbra
tawk.to

Integrations

Active Directory
Chaport
Chatra
Continually
Drift
Freshchat
Help Scout
HelpCrunch
Matrix42 Unified Endpoint Management
Microsoft Entra ID
Microsoft Exchange
OpenText GroupWise
Personio
Quriobot
SAP ERP
TOPdesk
Wix Answers
Workday HCM
Zimbra
tawk.to

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

$.09/managed identity/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

tenfold

Country

Austria

Website

tenfold-security.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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