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Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
tenfold is an efficient, no-code Identity Governance & Administration (IGA) solution that simplifies the management of IT access and privileges. Designed for rapid deployment with its off-the-shelf plugins, tenfold helps organizations avoid long and costly setup processes, enabling full operational functionality in just weeks. The platform empowers businesses to manage user access with features like user lifecycle management, role-based access, and end-user self-service. It also includes essential tools for managing data access governance, user access reviews, and approval workflows. With tenfold, organizations can gain full control over IT privileges, mitigate access risks, and ensure the right people have secure access to the right resources at all times. The solution supports separation of duties to enhance security and compliance, allowing businesses to reduce risks while improving operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Chaport
Chatra
Continually
Drift
Freshchat
Help Scout
HelpCrunch
Matrix42 Unified Endpoint Management
Microsoft Entra ID
Integrations
Active Directory
Chaport
Chatra
Continually
Drift
Freshchat
Help Scout
HelpCrunch
Matrix42 Unified Endpoint Management
Microsoft Entra ID
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$.09/managed identity/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
tenfold
Country
Austria
Website
tenfold-security.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management