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Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
Retailers and consumer packaged goods (CPG) suppliers require the expertise to effectively oversee their product availability and sales, aiming to enhance returns on investment and boost profits. For years, these stakeholders have sought the ideal shelf configuration: one that perfectly aligns with consumer demand, ensuring the right product is available in the right place, at the right time, and for the right price. This concept is central to achieving a seamless shopping experience. Nevertheless, CPG manufacturers and retailers encounter considerable obstacles in ensuring every shelf, including digital platforms, is fully stocked. To truly harness the value of point-of-sale (POS) and inventory data, CPG manufacturers must swiftly convert this information into actionable insights that can substantially elevate sales and enhance customer satisfaction, which in turn leads to greater profitability. Fulfilling this ambition requires not only strategic planning but also innovative solutions to address the complexities of modern retail.
API Access
Has API
API Access
Has API
Integrations
Abhisi Help Desk
Chaport
Chatra
Dashly
Drift
Freshchat
Freshdesk
Gist
Gorgias
Groove
Integrations
Abhisi Help Desk
Chaport
Chatra
Dashly
Drift
Freshchat
Freshdesk
Gist
Gorgias
Groove
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
Retail Solutions
Founded
2003
Country
United States
Website
www.retailsolutions.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics