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Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
Add your product to the cart to enhance online sales. Create direct links from your product pages to your chosen retailers, allowing for multiple options per product or just highlighting your favorites. Facilitate customer access to the nearest physical location, enabling immediate purchases at local stores. Whether it's a click & collect option or a simple walk-in, our support for your physical retail channels is comprehensive. Monitor the performance of retailers and track click-to-buy conversion rates across your full inventory. We manage all the direct links and ongoing updates for you. Relax and let our product spider handle the heavy lifting while you focus on other business aspects. This seamless integration not only simplifies the shopping experience but also enhances customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Abhisi Help Desk
Chatra
Collect.chat
Commerce Vision
Continually
Crisp
Customerly
Drift
Facebook Messenger
Freshdesk
Integrations
Abhisi Help Desk
Chatra
Collect.chat
Commerce Vision
Continually
Crisp
Customerly
Drift
Facebook Messenger
Freshdesk
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$749 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
Nextchannel
Country
Australia
Website
www.nextchannel.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
Store Locator
Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label