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Description
HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.
Description
J2Store, boasting over 350,710 downloads, serves as a robust and adaptable shopping cart solution for Joomla, enabling users to launch their online stores and start selling within just 10 minutes. This popular eCommerce extension empowers sellers to market a wide array of products and services from any location. With J2Store, you can easily offer subscriptions and memberships through your Joomla website, transforming it into a revenue-generating platform. Additionally, the extension facilitates ticket sales, appointment bookings, rentals, and service offerings, as well as online event registrations, making it the premier booking tool for Joomla. The comprehensive eCommerce and payment functionalities include options for customers to place deposits on products and services, with the flexibility to pay the remaining balance later. Furthermore, buyers can select from various payment plans, tailored to their needs with adjustable percentages and intervals, enhancing the overall purchasing experience.
API Access
Has API
No
API Access
Has API
No
Integrations
2Subscribe
No
CS-Cart Multi-Vendor
Yes
CS-Cart Store Builder
Yes
Eway
No
Facebook
Yes
Freshdesk
Yes
Gmail
Yes
Google Analytics
Yes
Kontent.ai
Yes
Mojo Helpdesk
Yes
Integrations
2Subscribe
Yes
CS-Cart Multi-Vendor
No
CS-Cart Store Builder
No
Eway
Yes
Facebook
No
Freshdesk
No
Gmail
No
Google Analytics
No
Kontent.ai
No
Mojo Helpdesk
No
Pricing Details
$12.00/month/user
Discounts are available for quarterly and annual plans. Pricing starts at $7.2 per user per month.
Free Trial
Yes
Free Version
No
Pricing Details
$39 one-time payment
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
HelpOnClick
Founded
2004
Country
United States
Website
www.helponclick.com
Vendor Details
Company Name
Cartrabbit
Founded
2015
Country
India
Website
www.j2store.org
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
No
Customer Accounts
Yes
Data Security
Yes
Email Marketing
Yes
Inventory Management
Yes
Kitting
Yes
Loyalty Program
Yes
Mobile Access
Yes
Multi-Store Management
No
Order Management
Yes
Product Configurator
Yes
Promotions Management
No
Returns Management
No
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
Yes
Templates
Yes
