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Description
Create a personalized help center or documentation page under your own domain, complete with a tailored appearance and optimized for search engines. By integrating the widget into your site, users can conveniently find answers right where they need them. HelpKit offers a straightforward no-code way to build a knowledge base that your clients will truly appreciate, utilizing Notion as a content management system for drafting your documentation. Notion not only delivers an excellent editing environment but is also likely where your team's documents are already composed. Take advantage of Notion's collaborative real-time features to co-author your articles, ensuring that any modifications are instantly reflected. With HelpKit's SEO optimization, your website will be easily discoverable by search engines and will load significantly faster than standard Notion pages—up to 100 times quicker. Your content will be presented in a manner akin to a professionally designed website, showcasing your brand identity rather than the standard Notion layout, thereby enhancing user experience and engagement. This seamless integration ensures that your knowledge base stands out while providing users with the support they need.
Description
A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.
API Access
Has API
API Access
Has API
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
$39 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpKit
Website
www.helpkit.so/
Vendor Details
Company Name
LiveChat Software
Founded
2002
Country
United States
Website
knowledgebase.ai
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal