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Description
Create a personalized help center or documentation page under your own domain, complete with a tailored appearance and optimized for search engines. By integrating the widget into your site, users can conveniently find answers right where they need them. HelpKit offers a straightforward no-code way to build a knowledge base that your clients will truly appreciate, utilizing Notion as a content management system for drafting your documentation. Notion not only delivers an excellent editing environment but is also likely where your team's documents are already composed. Take advantage of Notion's collaborative real-time features to co-author your articles, ensuring that any modifications are instantly reflected. With HelpKit's SEO optimization, your website will be easily discoverable by search engines and will load significantly faster than standard Notion pages—up to 100 times quicker. Your content will be presented in a manner akin to a professionally designed website, showcasing your brand identity rather than the standard Notion layout, thereby enhancing user experience and engagement. This seamless integration ensures that your knowledge base stands out while providing users with the support they need.
Description
Streamline Your Customer Support Team with HelpSpace. This platform offers a unified inbox, various inbound channels, and customizable self-service sites, making it a favorite among users. Unified Inbox for Your Channels. All communications from different channels converge in one inbox, ensuring you are always informed about incoming tickets. Swift and Effective Responses. You can easily change ticket statuses, assign agents, or respond promptly to inquiries. Customizable Self-Service Sites. With HelpSpace, you can design multiple self-service sites tailored to your needs, whether it’s a blog, help center, or documentation. Effortless Self-Service Articles. Adding links to your self-service articles takes just a click, allowing you to save valuable time. Unlimited Customer Capacity. There's no limit to the number of tickets and customers you can manage. Multiple Communication Channels. The Pro plan allows your inbox to capture messages from up to five different channels. User-Friendly Interface. The platform boasts a clean, straightforward design that is incredibly easy to navigate. Quick Setup. Our onboarding process is designed to be simple and efficient, enabling you to get started in no time. Additionally, HelpSpace ensures that your customer support operations run smoothly, enhancing overall productivity.
API Access
Has API
API Access
Has API
Integrations
Notion
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
$5 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpKit
Website
www.helpkit.so/
Vendor Details
Company Name
HelpSpace
Founded
2018
Country
Germany
Website
helpspace.io
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management