Average Ratings 0 Ratings
Average Ratings 18 Ratings
Description
HelpForShopping is a live chat software for e-commerce websites. It engages visitors in real time and provides personalized product suggestions. It also reduces product returns while increasing customer satisfaction. HelpForShopping offers features that boost conversion rates, increase loyalty, and provide quick support.
Why choose HelpForShopping Live Chat Widget for your website?
Increase Conversion Rates
HelpForShopping’s live chat widget allows agents to engage directly and quickly with visitors. This makes it easy to convert browsing to purchases by providing real-time product suggestions and answering customer inquiries.
-Reduce Product Returns
HelpForShopping provides detailed information and personalized advice to customers at the time they make a purchase. This helps them make informed decisions, reducing the number of returns.
HelpForShopping is a program backed by the European Union that empowers businesses to optimize their e-commerce.
Description
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels.
Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
API Access
Has API
API Access
Has API
Integrations
Aircall
BigCommerce
Cdiscount
ChannelAdvisor
ChannelEngine
Facebook
Google
Help Desk Migration
Linnworks
Microsoft Outlook
Integrations
Aircall
BigCommerce
Cdiscount
ChannelAdvisor
ChannelEngine
Facebook
Google
Help Desk Migration
Linnworks
Microsoft Outlook
Pricing Details
$19.99 per month
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpForShopping
Founded
2023
Country
Italy
Website
helpforshopping.com
Vendor Details
Company Name
eDesk
Founded
2012
Country
Ireland
Website
www.edesk.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking