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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Help me Fix offers a thorough diagnostic and triage solution for repairs, leveraging cutting-edge AI and video technology. Its primary goal is to enhance service quality, lower costs, and streamline maintenance management, making it an excellent choice for various industries aiming to optimize their repair processes and boost operational efficiency. The platform features Aidenn, an AI-driven repairs assistant, alongside Help me Fix Resident, Help me Fix Engineer, and a Nationwide Network of semi-retired tradespeople. This innovative service allows residents to tackle straightforward repairs on their own with the help of AI diagnostics, computer vision, instructional videos, video triage escalation, and job reporting. Additionally, it empowers contact center representatives and on-site technicians to assist residents via video calls, enabling them to resolve issues remotely and significantly improve first-time fix rates. By bridging the gap between technology and hands-on support, Help me Fix creates a more effective repair experience for everyone involved.

Description

fixRAgent is an AI-powered property maintenance triage platform and diagnostic system of record built for multifamily operators, property managers, and enterprise maintenance organizations. By positioning a structured intake layer directly in front of your existing CMMS or property management software, fixRAgent eliminates the massive financial leak caused by blind contractor dispatches and vague tenant maintenance reports. Instead of relying on unclear phone calls or vague forms, tenants scan an on-site QR code to submit guided photo evidence. fixRAgent’s computer vision engine analyzes the hardware, determines severity by consequence class, identifies probable failure modes, and automatically pushes a structured work order—complete with recommended parts and triage steps—directly into your operational workflow. Key Platform Capabilities: Zero-Friction QR Intake: App-free tenant reporting with zero account barriers to eliminate intake friction. Calibrated Severity Queues: Automatically triages incoming issues into clear severity tiers (Monitor, Fix Soon, Act Today, Urgent) so high-risk items trigger immediate escalation. Closed-Loop Asset Intelligence: Every diagnosis and technician resolution builds a Visual Property Ledger to track equipment degradation and verify repair outcomes per asset over time. Universal System Integration: Acts as an invisible diagnostic protocol—ingesting webhooks, emails, and forms, and delivering structured JSON, PDFs, or tickets into your existing CMMS. Safety-Engineered Emergency Routing: High-risk risks (gas, electrical, structural, water) automatically prioritize direct human contact and shutoff guidance rather than speculative advice. Stop paying for unnecessary service calls and blind dispatches.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

£100 per month
Free Trial Yes 
Free Version No 

Pricing Details

Per active door/unit pricing with pooled diagnostic allowances. Includes access to the QR intake platform, automated triage engine, property ledger, and CMMS integrations.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Help me Fix

Founded

2019

Website

helpmefix.io

Vendor Details

Company Name

fixRAgent

Founded

2026

Country

United States⁠

Website

fixragent.com

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Product Features

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