Average Ratings 12 Ratings
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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
PDF Scout streamlines the verification process for your PDF documents by quickly pinpointing common issues as soon as they are uploaded to our customer self-service portal, goPost, and e-PlanREVIEW. If any problems are detected with the PDF, the system will refuse to accept the file. During the plan review application process, PDFs are evaluated in real-time using the PDF Scout inspector, which highlights issues that need user intervention and promptly informs the applicant, allowing them to rectify any errors prior to submission. Files that fail the PDF Scout inspection are not permitted to move forward in the plan review process. Scout also verifies whether a PDF is password-protected, as such files cannot be opened and will be automatically rejected. Additionally, it checks for invalid PDF types, like PDF portfolios, or any corrupt files, ensuring only valid submissions are allowed. The system can handle files as large as 400 MB, while any submissions exceeding this limit will be turned away. Ultimately, PDF Scout enhances the efficiency of document submission, allowing for a smoother application process.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ChannelReply
Yes
Delighted
Yes
Folge
Yes
Freemius
Yes
Geckoboard
Yes
Ghost
Yes
HelpShelf
Yes
Hippo
Yes
Keap
Yes
Kindo
Yes
Integrations
ChannelReply
No
Delighted
No
Folge
No
Freemius
No
Geckoboard
No
Ghost
No
HelpShelf
No
Hippo
No
Keap
No
Kindo
No
Pricing Details
$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
e-PlanSoft
Founded
2008
Country
United States
Website
www.eplansoft.com/products/scout/
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
