Average Ratings 12 Ratings
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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
Kepla Scout is an AI-driven application designed for local users and small enterprises looking to automate recurring research and monitoring activities. By allowing users to create personalized agents, they can easily articulate tasks in simple language, such as keeping track of a sports team, organizing weekly meal plans, observing price changes, and monitoring job listings. The application is compatible with both Windows and Linux platforms, featuring a user-friendly interface accessible via a web browser. Instead of subscribing to Kepla Scout, users simply integrate an API key from their preferred AI service provider, with any associated fees for API usage being separate. The application is available for free download and can be utilized without any cost, ensuring that both agents and their outcomes remain securely on the user's device. This app is particularly beneficial for personal and small business operations that require consistent updates and reports. Users can easily access the most recent version of the app through the downloads section. This innovative tool enhances productivity by simplifying task management and information retrieval.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ActiveCampaign
Yes
Agile CRM
Yes
AppFollow
Yes
AskNicely
Yes
Easyflow
Yes
Flow XO
Yes
Heymarket
Yes
HubSpot Data Hub
Yes
Insightly
Yes
Integrate.io
Yes
Integrations
ActiveCampaign
No
Agile CRM
No
AppFollow
No
AskNicely
No
Easyflow
No
Flow XO
No
Heymarket
No
HubSpot Data Hub
No
Insightly
No
Integrate.io
No
Pricing Details
$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial
Yes
Free Version
No
Pricing Details
Free
Kepla Scout is free to use with no subscription. Users provide their own AI provider API key; any charges for that provider's API usage are separate.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/kepla-scout
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
