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Description
Help Desk Premier is a user-friendly IT support application that can be set up on your network within minutes (and we can assist with installation) or can be hosted on our servers for convenience. Regardless of the industry you serve, your organization depends on effective tools to deliver exceptional customer service. BrightBox Solutions offers a flexible and scalable solution that is simple to operate, ensuring you have a versatile way to achieve optimal performance. Our Professional Edition is complimentary for up to two users, while those with more demanding requirements can opt for our Enterprise Edition, which provides essential features at an affordable price. This ensures that all businesses, regardless of size, can access top-notch support tools.
Description
Make your customers happy. We will give you the tools you need. Your customers will be satisfied with personalized and prompt answers. Zammad makes it easy to manage your team and tickets. This will make your customer service shine brightly. When dealing with customers, it is important to keep track of everything. The dashboard provides a clear overview of the current situation, regardless of whether you are an agent or manager. You (and only you!) can see how well your performance is as an agent. One is no longer only reachable by phone when you are an organisation. Zammad allows you to connect with customers via different communication channels, such as telephone, email, SMS, or Twitter. Zammad can be audited. This is why Zammad is so popular in banks. It is possible to see who modified which attribute and which value by looking at the ticket history. Zammad allows you to easily create individual fields, such as a deadline.
API Access
Has API
No
API Access
Has API
Yes
Integrations
B2B Store
No
Checkmk
No
Clearbit
No
Dokumint
No
Elasticsearch
No
Forethought
No
GitHub
No
GitLab
No
Icinga
No
Microsoft 365
No
Integrations
B2B Store
Yes
Checkmk
Yes
Clearbit
Yes
Dokumint
Yes
Elasticsearch
Yes
Forethought
Yes
GitHub
Yes
GitLab
Yes
Icinga
Yes
Microsoft 365
Yes
Pricing Details
$995 one-time payment
Free Trial
No
Free Version
No
Pricing Details
5€/user/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Help-Desk-Software
Founded
2009
Country
United States
Website
www.help-desk-software.com
Vendor Details
Company Name
Zammad
Country
Germany
Website
zammad.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
