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Description
Hellotracks is a field service management solution that gives dispatchers and operations teams real-time visibility into employees, jobs, and routes in the field. Businesses can view live locations, assign work, optimize routes, and follow job progress from one centralized platform. Its location tracking features automatically record route history and support geofencing, onsite time tracking, work-hour recording, and alerts for activities such as arrivals, departures, and idling. Dispatch teams can send jobs directly to workers’ smartphones while capturing photos, signatures, forms, notes, and timestamps as proof of completed work. Hellotracks also generates reports for mileage, onsite activity, job performance, timesheets, and other operational metrics without requiring extensive manual data entry. Because the software runs on smartphones employees already use, organizations can deploy it without purchasing specialized tracking hardware. Route optimization and live visibility can help teams reduce unnecessary mileage, respond to delays, and coordinate field activity more efficiently. The platform offers integrations with tools such as Slack and Google Calendar, along with API access for businesses that need to connect field operations with other systems. Hellotracks serves organizations in transportation, logistics, maintenance, public services, facilities management, security, field sales, property management, healthcare, and other field-based industries.
Description
Create personalized work orders and reports tailored to your business needs. Provide your customers with immediate access to necessary information directly on their smartphones. Organize your forms in a sequential manner to align with your business processes, ensuring they flow naturally for optimal efficiency. Keep track of your daily operations and record all activities to enhance planning. New job orders will instantly appear on your technicians' smartphones, and you can automatically assign these tasks to your entire team while optimizing their routes. Make quick adjustments throughout the day as needed. Monitor the time spent on tasks to maximize productivity among your workforce. Document the activities of your field staff and track their locations to dispatch the closest technician for new services. Real-time visibility of your team's location helps you avoid delays and address any issues swiftly. Establish your business's Key Performance Indicators and leverage the data from your customized forms to gain an accurate understanding of your operations, allowing for the identification of areas needing improvement. This comprehensive approach not only boosts efficiency but also enhances customer satisfaction and overall business performance.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$10.00/month
Free Trial
Yes
Free Version
No
Pricing Details
$10 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hellotracks
Founded
2014
Country
United States
Website
www.hellotracks.com
Vendor Details
Company Name
NEO managing mobility
Founded
2000
Country
Spain
Website
www.workandtrack.mobi/en/
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
Yes
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Fleet Management
Dispatch Management
Yes
Employee Management
Yes
Fuel Management
Yes
GPS Tracking
Yes
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Maintenance Management
Yes
Mileage Tracking
Yes
Motor Pool
No
Routing
Yes
Tire Management
No
VIN Lookup
No
Work Order Management
Yes
GPS Tracking
Alerts/Notifications
Yes
Asset Tracking
No
Driver Management
Yes
Historical Reporting
Yes
Mobile Tracking
Yes
People Tracking
Yes
Real Time Tracking
Yes
Routing
Yes
Status Tracking
Yes
Territory Management
Yes
Vehicle Tracking
Yes
Scheduling
Alerts/Notifications
Yes
Appointment Scheduling
No
Automated Scheduling
Yes
Calendar Management
Yes
Class Scheduling
No
Employee Scheduling
Yes
Facility Scheduling
No
Group Scheduling
Yes
Interview Scheduling
No
Meeting Room Booking
No
Multi-Location
Yes
Online Scheduling
Yes
Payment Processing
No
Real-time Scheduling
Yes
Reservations
No
Resource Scheduling
No
Room Booking Management
No
Service Dispatch
Billing & Invoicing
No
Call Center Management
No
Contract Management
No
Customer Database
Yes
Inventory Control
No
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
No
Service History Tracking
No
Technician Management
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Product Features
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
No
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
No
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
